Job Description
Reporting to the General/Operations Manager, the Estimator/Project Manager (EPM) will be responsible for managing all aspects of the project including obtaining quotes from sub- trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The EPM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. The EPM will work closely with the organization to ensure feasibility and costing of projects are within company targets.DUTIES & RESPONSIBILITIESThe following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.Project ManagementAttending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs receivedRespond immediately to emergency insurance and non-insurance claims for losses and determine the cause of lossesConduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level AgreementConfirm deductibles with the client and obtain payment prior to starting repairsManage all components of projects while ensuring customer satisfaction through a timely restoration processesMonitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultantsCoordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross marginAssist in the resolution of change requests, unforeseen incidents/additional work and/or other issuesOngoing monitoring of progress and costs on jobs, and provide regular progress reporting to clientsReview construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimatesCoordinate the permit process by reviewing permit applications, and received permits for accuracyPrepare and maintain timely and accurate documentation, reports and other materialsTrack and review sub-trade quotes, estimates, changes and requests for paymentCommunicationsNotify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to siteEstablish effective onsite communications and progress reporting processes with sub-trades and clientsProactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possibleGeneralAttend scheduled production meetingsParticipate in ‘on-call’ rotationsKeep management abreast of any concerns or opportunitiesAttend industry events as requiredMediate and resolve disputes and code issuesEnsure compliance with health and safety and reporting requirementsMaintain professional conduct and appearance in all client facing activitiesEnsure high standards of workmanship and efficiencyEstablish positive rapport with clients when possibleProvide an exceptional level of service that exceeds the expectation of the clientConduct all work in accordance with company safety policiesAdherence to all company workplace policiesAttend courses and seminars as required by managementObtain certifications as required by managementPerform other duties as may be requiredQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Characteristic and Ability RequirementsAbility to read blueprints, schematics, field drawings and plansA solid understanding of all construction trades and construction techniquesResults-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time linesDemonstrated success in project delivery and execution of project management methodsStrong management, delegation, planning and leadership skillsHighly effective negotiation, diplomatic and conflict resolutions skillsExcellent facilitation of meetings, feedback sessions and briefings in order to create consensus among stakeholdersFlexibility to adjust to shifting priorities and deadlinesDemonstrated ability to exercise necessary cost control measures.Effectiveness in the areas of construction safety and productivityEffective communication skills both written and verbalAbility to engage clients and deliver excellent serviceThorough decision making skillsHighly organized, strong attention to detail and ability to multi-taskDemonstrated sound work ethicsProven ability to build and maintain strong working relationshipsFlexible, adaptable and able to work effectively in a variety of settingsOperates with honesty and integrity with a genuine desire to make valuable contributions to the teamTeam player that fosters team-based learningWorks well independently and in a team environmentEducational RequirementsEducation Required: High School DiplomaOther Education/Certification/Training preferred:Completion of a Construction, Building Technology Diploma or Engineering DegreeTechnical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMPIICRC Certifications are considered an assetWork Experience RequirementsWork experience required: Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management. Job related experience required: n/aTechnical RequirementsSoftware: Strong working knowledge of Microsoft computer software (e.g. Excel, Word, etc.), email, Xactimate, XactanalysisOther: n/aAccountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.Physical RequirementsThis position requires a low level of physical exertion. Moderate intensity of sensory effort is required.Working ConditionsThere is a low risk of exposure to adverse working conditions.The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts.By joining ServiceMaster Restore, youll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC. Apply with Indeed First Name * Last Name * Email * Phone * Let Us Text You!Texting increases your chance for an interview. Texts for this job only. Opt-out anytime. What level of Xactimate experience do you have? * How many years of restoration industry experience do you have? * Do you have a construction or building technology related diploma? * How many IICRC certificates do you have? * How many years of construction experience do you have? * We Serve We serve our customers by providing exceptional customer experiences that exceed their expectations We Care We care deeply about the health, safety and wellbeing of our customers, associates and communities We Deliver We deliver on our commitments to our customers and employees