Job Description
ERP Client Support Services Consultant – Supply Chain/Retail modules (mPOS)ERP Client Support Services Consultant – Supply Chain/Retail modules (mPOS)MontrealOpportunity DetailsFull TimeERP Client Support Services Consultant – Supply Chain/Retail modules (mPOS) MontrealApply NowShare ThisCopy URLWhere people and technology come together to solve concrete problematics. At Thinkmax, we work in collaboration to make a difference. If you’re looking up to strengthen your skills and help companies accelerate their digital transformation, we invite you to join the team!Here's what our Thinkmaxers have to say about this role: Watch the video Your challenge is to :• Provide level 2 support experience of D365/AX2012/AX2009 ERP platform for our existing customer base from various industries. • Troubleshoot and solve supply chain/retail (mPOS) related issues on any given module. • Manage different levels of case severities and understand when an escalation is required. • Analyze and propose solutions to clients based on best practices. • Work hand in hand with internal and external technical departments for code change, coordination of code promotions, environment data copies, upgrades, updates of D365/AX. • Manage case requests with product group/engineering group of Microsoft. • Work with vertical partner solutions. • Understand client’s change requests and estimate required efforts. • Create functional design documents, draft/complete scripts/tests to validate that the solution reflects client expectations with transparency. • Maintain excellent customer relations with our clients, within your team and across teams.What you bring to the team :• Bachelor’s degree in business administration, engineering, or a related discipline. • Minimum of 3-5 years of experience as a functional consultant, support consultant or as a Super User for the D365/AX ERP software solution. • Understanding of finance and operations business processes. • Experience in a retail context, with points of sale (POS) and/or call center. • Experience in integration with an online sales portal. • Strong organizational and troubleshooting skills. • Knowledge of data management and integration/data migration best practices. • Knowledge of payment integrations. • Strong organizational and troubleshooting skills. • Ability to manage pressure and priorities. • Proactivity and capacity to complete necessary research to manage cases outside the field of knowledge. • Excellent communication skills, both written and verbal, in English and French.What we offer :• Competitive salary; • Annual bonus to all; • Work-life balance with flexible hours and remote working; • Benefits offered from day one (group insurance, RRSP, etc.); • Telemedicine service and employee assistance program; • Reimbursement of professional contribution; • Early vacation program; • Opportunity for internal advancement and new challenges; • Several social activities( Maxfest : weekend retreat for all employees, 5 to 7 during the summer, Thinkbig: Quarterly corporate event, sports teams, coffee talks, christmas party and many others).Do you need other reasons to convince yourself that working with us is fantastic ?Join our team !#J-18808-Ljbffr