Job Description
Title : Enterprise Client Account Manager – B2B SaaS Retail Solutions Role : Permanent Full-time About Retalon: Retalon is a provider of advanced analytics and AI for Retail. CIO Review has identified Retalon as one of the “Most Promising Retail Technology Companies”. We believe that retailers should be able to optimize and scale their business using AI without needing to hire a Ph.D. in data science. Our solutions solve complex problems in Merchandise and Assortment Planning, Inventory Management and Pricing and Promotion Optimization. All our solutions stem from one unified analytics platform. Retalon was the first and still is the only company that offers a completely integrated solution for retailers and distributors that seamlessly integrates with any ERP or OMS. Our 100% in-house professional services, technical support, and analytics teams ensure that solution implementations are efficient and deliver expected business results. We are growing and building exciting technology! We have customers in a dozen retail verticals and across three continents. Do you want to join our family? We are looking for people, who love doing things for the first time, have a passion for building the most advanced and accurate predictive engine around, and love learning new things and sharing their ideas. We have aggressive growth plans and welcome individuals with similar drive and determination. About the role: Retalon, a trailblazer in AI-driven retail analytics, is seeking a Senior Enterprise Client Success Manager to oversee our large retail brand accounts. This pivotal role entails nurturing high-value enterprise relationships, driving revenue growth through strategic upselling and cross-selling, and acting as a dedicated advocate for client needs within our organization. Your goal is to masterfully balance client satisfaction and revenue growth, making you a key player in our ongoing success. Responsibilities: Account Management:Lead the management of multiple enterprise accounts, focusing on maintaining and increasing account revenue. Client Advocacy:Champion client needs internally, ensuring prompt prioritization and resolution of critical issues. Problem Solving and Anticipation:Proactively address and foresee client needs, ensuring effective delivery by the implementation team. Sales Opportunity Generation:Conduct ongoing discovery to identify high-value problem areas, creating pitches, running demos, and drafting proposals for ascension sales. Account Strategy Oversight:Define and steer the strategic direction for each account, maintaining responsibility for delivery team performance and client satisfaction. Success Metrics: Account MRR and new revenue generation. Pipeline value from ascension sales opportunities. NPS/CSAT scores, response speed, and ticket resolution rate. Key Activities: Weekly client calls and onboarding sessions. Relationship management and stakeholder alignment, especially with executives. Development and execution of quarterly client strategies. Proposal drafting and business requirement updates. Ticket response and prioritization, coordinating with internal resources. Detailed CRM note-keeping on each account and opportunity. Qualifications: You’re a fit for this role if you: A people-oriented, effective communicator and active listener. Skilled in maintaining positive client relationships, even when saying ‘no’. Curious, quick to learn, and adept at understanding complex organizational dynamics. Experienced in managing or selling to large enterprise accounts, with a solid track record of meeting quotas and targets. Compensation: Total on-target earnings:$101,000 – $116,000 CAD Bonus:Up to $8,500 per year, contingent on account and company performance. Sales Commission:Uncapped, with on-target commission of $22,500. Paid Days Off:20 days (first year) What’s in it for you: Work with an innovative team that aims to disrupt retail analytics Become a part of a team of creative people who constantly learn from each other A competitive compensation and benefits package Opportunities for career advancement Diversity and Inclusion: Retalon is an inclusive, diverse, and accessible workplace. We provide an equitable, open, and positive environment where all individuals are welcome. If you require accommodation throughout any part of the hiring process, please don’t hesitate to let us know. Retalon offers benefits to all employees & supports healthy lifestyles. Flexible Hours & Extended Vacation Days Enjoy flex days, extended vacations, and flexible hours at Retalon. Competitive Compensation We are building a team of top talent in the retail technology space. Build Award Winning Technology Our solutions have won numerous technology & retail innovation awards. Work with Top Brands & Retailers Retalon’s customers include some of the top retailers & brands from around the world. Work with A Great & Talented Team A comfortable, easy, and fun environment stems from having great people.#J-18808-Ljbffr