Job Description
ROLE: End-User Support Specialist REPORTS TO: IT Director LOCATION: Burnaby We are looking for an End User Support Specialist to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and training end-user on using company technology. OPPORTUNITIES This is a very exciting time for the IT Team as we continue to grow and expand! The main challenge is to ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow. Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users. HERE IS WHO YOU ARE… DRIVE & MOTIVATION You want to join a team where you can learn and develop new skills You are motivated by challenges and willing to put in extra efforts to get the job done You love technology and learning new hardware and applications You find customer service quite rewarding CHARACTER & ABILITIES You can effectively communicate technical and non-technical concepts to varied audiences You have strong analytical skills, problems solving, organizational and an attention to detail You have a positive attitude and ability to stay calm under pressure You have an entrepreneurial spirit for start-up environments and a flexibility to changing needs You are organized, efficient, multitasker and meet your deadlines KNOWLEDGE & SKILLS You have strong customer service and interpersonal skills You understand IT concepts, including Windows PC in a domain environment, applications, IT security, etc. You have strong skills with Active Directory, GPO, File/Print Server administration, NTFS and share permissions, mobile device management You have network fundamental knowledge and experience troubleshooting networks You have strong oral and written communication skills EXPERIENCE A diploma in Information Technology, a BSC in Computer Science or equivalent work experience 3+ years experience in an IT help desk environment working directly with end-users 3+ years experience and strong knowledge of PC laptop and desktop hardware 3+ years experience in current Microsoft environments: PC and Outlook/Office365 administration NICE-TO-HAVE MSCE or equivalent certification Experience with SaaS and Cloud business solutions Knowledge of Linux Bilingual: French THINGS YOU WILL DO… You will work closely with the end-user community to assess and resolve IT issues or escalate to more technical resources when needed. You will execute IT procurement for end-user software and hardware following corporate standards You will liaise with partners and system vendors to resolve end-user issues, being their technical advocate You will relentlessly pursue understanding new technology to advise the business on best practises and continuous improvements You will assist with IT admin tasks to help support the IT Team OTHER … You must be flexible for after-hours calls for critical support situations or projects You may be required to travel across Canada on an infrequent ad-hoc basis