Job Description
Salary Range:$67,365.00 To 75,358.00 Annually Great opportunity to join the Squamish Nations community Take your career to new heights with a dynamic and progressive First Nations government Who We AreSquamish Nation consists of 23 villages and is comprised of descendants of the Coast Salish Aboriginal people who live in the present-day Greater Vancouver area, Gibson’s Landing, and Squamish River watershed. The Squamish Nation has occupied and governed the territory since beyond recorded history. The Squamish Nation's culture is rich and resilient. We continue to practice our customs and traditions, which are strongly interconnected with our traditional territory. Together with our lands, our customs and traditions are the foundations of who we are as Skwxwú7mesh. As an organization, we provide support to the greater Squamish Nation Community through service. With 12 departments with individual areas of expertise, we ensure Community Members have access to necessary programs and services. About The OpportunityWorking as an integral part of the Ts’ixwts’ixwnítway Member Services Department, reporting to the Manager, Member Support Services, This officer position is responsible for working one-on-one with clients, via telephone, email or face-to-face, to provide emergency/crisis intervention counseling and to determine eligibility for emergency assistance. The position supports the MSS (Member Support Services) team with cases of Emergency Assistance and follows up/authorizes as per the established process. Conducts MSS intakes, file reviews, and research/provides recommendations to Management and implements approved decisions, including advising members when requests are denied. Performs administration/support duties and also assists with special assignments. Operates at a high level of membership interaction, the incumbent must be able to respond with courtesy, tact, and diplomacy. What You BringCombination of education and experience. Professional, adaptable communication style with strong interpersonal skills and the ability to influence others. High level of emotional intelligence, patience, and integrity. Maintains composure in high-pressure situations. Ability to liaise with and establish and maintain effective working relationships with a variety of internal and external contacts on matters related to the work; and to employ contemporary service excellence principles. Ability to relieve a supervisor of administrative detail, show a high level of independence and sound judgment, and to work with minimal supervision as well as to act with some authority as directed. Able to disseminate complex information to stakeholders in a meaningful way. Resourceful and organized with excellent time management abilities. Able to deliver negative information tactfully and diplomatically when needed. Acts ethically and handles sensitive information with confidentiality. Team-oriented with a positive, approachable attitude. Salary:$ 67,365 - $ 75,358annually, plus a comprehensive benefits program Why Work With UsAs a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we offer excellent training and development opportunities within an environment that values diversity through the respect and appreciation of each person for their individual attributes.#J-18808-Ljbffr