Job Description
Downtown Toronto (Ryerson), Canada | Posted on 03/26/2026
Required to translate technical systemsspecifications into working, tested CRM applications. This includesdeveloping detailed programming specifications, writing and/or generatingcode, compiling data‑driven programs, maintaining, and conducting unittests.
Resolves and troubleshoots technical problems whicharise during the use and operation of software packages, includingtechnical assistance in implementation, conversion and migrations.
Skills /Experience
Dynamics 365CRM Knowledge
MS WebServices
MS SQL Server – all support versions
Batch file processing
API creation and configuration
GeneralSkills
Experience in programming and analysis; specializedCRM software package support at the specified experience level
Ability to collaborate with IT Professionalsthroughout the Software Development Life Cycle
Experience in structured methodologies for thedevelopment, design, implementation and maintenance of applications
Experience in design, code, test, debug anddocument applications
Experience in the use of object and/or third‑generationlanguage development tools
Experience in one or more programming languages
Experience in application design, latest designpatterns, deployment and troubleshooting
Experience with relational and hierarchicaldatabase technologies
Experience in the use of information retrievalpackages using query languages
Experience with one or more communicationsprotocols
Experience in structured methodologies for thedesign, development, implementation and maintenance of applications
Experience eliciting and documenting informationfrom diverse business area stakeholders and subject matter experts
Excellent analytical, problem‑solving and decision‑makingskills; verbal and written communication skills; interpersonal andnegotiation skills
A team player with a track record for meetingdeadlines
CRM SoftwareDevelopment Skills
Knowledge and experience with specific CRM softwareand anticipated future releases high availability solution design andimplementation
Knowledge and experience with specific CRMenterprise architecture methodologies, design standards and tools
Experience with middleware and gateways
Expertise in specific tools for CRM softwaredevelopment
Knowledge and experience with programming Internet‑readyapplications
Knowledge and experience in rapid applicationdevelopment (RAD) methodologies
Knowledge and understanding of InformationManagement principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifyingproduct installation scripts including encoding, testing, debugging
Experience conducting design walkthrough sessionswith project team
Knowledge and understanding of Accessibility forOntarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation asrequired
Skills –Experience and Skill Set Requirements
Extensiveexperience with the following technologies:
MS Dynamics – specifically D365
C# programming
.NET Framework – all supported versions
SQL
XML
MS WebServices
MS SQL Server – all support versions
Batch file processing
API creation and configuration
AdditionalSkill Requirements:
Experience in programming and analysis at thespecified experience level
Experience in structured methodologies fordevelopment, design, implementation and maintenance of applications
Experience managing multiple concurrent tasks
Experience formulating business processes
Demonstrated ability to develop successfulrelationships with all levels of stakeholders
Knowledge of and/or management of production,operations and application support functions in large or medium sizedorganizations
Experience with gathering business requirements
Excellent analytical, problem solving and decisionmaking skills; oral and written communication skills; interpersonal andnegotiation skills
A team player with a proven track record formeeting strict deadlines
Development of training curriculums, material anddelivery of training sessions
Criteria
Dynamics 365CRM knowledge – 50%
MS WebServices
MS SQL Server – all support versions
Batch file processing
API creation and configuration
Custom codedportals and legacy code platforms – 30%
C# programming
.NET Framework – all supported versions
SQL
XML
IAM,security; network; and basic troubleshooting – 10%
Ability towork with technical and non‑technical/business partners effectively, withoutstanding communication skills – 10%
Communication (oral and written)
Ability to gather requirements
About Symbiotic Digital.
Symbiotic Digital provides the ITExperts you need that solve problems and get things done. See what thetop 2% in their field can do for you. (Symbiotic Digital is adivision of Symbiotic Group Inc.)
We servecustomers in two ways, we provide:
1. Digital Experts: IT Consultingexpertise. Bright Minds That Produce Proven Results
2. Recruitment: Find The Right People YouNeed
ServingIT & Business leaders, Symbiotic Digital provides a business system thatenable us to provide the Expert Technical staff needed to solve challengingbusiness and IT problems. IT leaders in the most reputable organizations inCanada have relied on Symbiotic Digital to help them staff difficultassignments with proven Experts uniquely evaluated by our proven QMS- QualityManagement System Staff Development Model. We are a 100% Indigenous ownedcompany.
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