Job Description
Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges worldwide under the “Aspire Lounges” brand name. Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and a fantastic experience before their flight, no matter the reason for the journey. Job Summary Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge. Your activities Supervises the Lounge Agents Assign duties, direct staff Ensure that the daily report is properly completed and sent to all the relevant parties Ensure that all operations are run in line with budgets and financial KPIs and that the lounge complies with all audits and has perfect scores Coach and train staff members, maintain performance management records while working following applicable collective bargaining agreement Ensure compliance with Transport Canada, airline customers, and Company rules and regulations, Liaison with airline customers and airport authorities Always ensure a prompt and high standard of guest service to the travelers and respond to customer issues with corrective and preventive action Enforce and monitor the Company's Health & Safety policies and procedures Promote employees’ assiduity and maintain good work relations Your profile High School diploma or equivalent Passionate about customer service with a positive attitude and self-motivated A proven leader with the ability for problem-solving and people management skills High sense of responsibility and attention to detail. Planning and organizing skills Excellent communication skills (written and verbal) in country-specific language Additional languages desirable (French is required for the locations in the province of Quebec) Commitment to continuous improvement Computer literate (Office Word, Excel, PowerPoint) Flexible to work on various shifts (days, evenings, nights, weekends, and holidays) What we offer Competitive pay rate, extended health, dental, and vision package. 4% of vacation pay is included in your monthly payroll Comprehensive paid training Free airport parking is provided Possibility of advancement – we encourage internal career development