Dubai Metro Career Opportunities Deputy Supervisor Job In Oshawa

Job Description:

You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services.

Job Responsibilities:

• Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.
• Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.
• Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.
• Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.
• Perform duties of Customer Service Agent and/or Driver Examiner as required.
• Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.
• Ensure accurate compliance with all Business Management System (BMS) processes and procedures.
• Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.

Job Requirements:

• Customer Service Focus – The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.
• Managing work – The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.
• Personal credibility – To be perceived as responsible, reliable, and trustworthy.
• Fostering teamwork – The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.
• Maximizing performance – The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.
• Written communication: ability to express oneself clearly in business writing.
• Stress Management – The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
• Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role.
• Oral communication: ability to express oneself clearly in conversations and interactions with others.
• Thoroughness – The ability to ensure that one’s own work and other’s work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.

Job Details:

Company:Dubai Metro

Vacancy Type:Full Time

Job Location:Oshawa, ON, US

Application Deadline: N/A

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