“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
The District Sales Executive orchestrates involvement of multiple people in our Sales process, so that new customer revenue is
consistently secured for our district office and Expeditors network. The role is focused on attracting, closing local accounts and ensuring continual business growth within the District.
Tasks and Duties
For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the Sales Playbook on insite. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the District Sales Executive (DSE). This list may be edited to the specific job role.
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role.
This section lists desired qualifications for the job and may be edited to the specific job role.
Expeditors Core Competencies
This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
District Sales Executive Job-Specific Performance Expectations
This section lists the core business-critical skills, knowledge, and behavior applicable to this job and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the PDC.
Maintains a robust leads management and prospecting program that enables a healthy sales pipeline. This includes: Completing thorough customer research to qualify and validate good prospects, customizing cold calling scripts, and scheduling and executing adequate time for cold calling and scheduling new meetings.
Proactive and organized for continuous and productive monthly call activity so that: calls are scheduled two weeks in advance, call schedule is full for the following week, completed call and joint call expectations are achieved monthly.
Maintains a healthy pipeline with the right mix of opportunities (aligned with the district tactical business plan) at the different steps of the Team Selling Process. Is Persistent in contacting prospects and targets at the proper cadence to keep opportunities moving through the pipeline, and meets with new prospects weekly to ensure the healthy backfill of the sales pipeline.
Manages opportunities properly in order to close two opportunities monthly that meet or exceed global and regional growth expectations.
Competently and confidently navigates opportunities through each step of the sales process with the use of sales techniques (lines of questions, leveraging the network), and tools (network diagrams, business process flows, IISBs, etc.).
Expeditors offers excellent benefits