Job Description
Distribution Centre Team Supervisor (Afternoon Shift)Full-timeEmployee Type: PermanentFull-Time/Part-Time: Full-TimeDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWelove books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our souland GreatBooks are JUST the Beginning…We playby the following rules:We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateYou support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Team Supervisor is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.DAY-TO-DAY RESPONSIBILITIESManage the daily operations of Distribution Centre and/or any other functions as assigned.Provide direction and management to all operation’s employees.Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met.Ensure adequate staffing within your area to meet the operating plan.Report to Team Manager on your area’s performance related to quality, productivity, service and cost.KEY PERFORMANCE MEASUREMENTSEngagement – Overall facility engagement scoresSafety – accidents within your area of responsibilityQuality – quality rate within your area determined through QA processesService – performance of your area against daily production plansCost – overall productivity rates within your area as compared to goalsKEY ACCOUNTABILITIESPeopleSupport and empower Team Members to make decisions, create a highly engaged and high performing team.Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experienceWorks with the Team Manager to develop internal talent, building a bench for future business needsProvide consistent, and on-going feedback to your teamLook for opportunities for self-development and provide continuous feedback to Team ManagerLead by example by following all Indigo policies and proceduresWork in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentialityParticipate in annual performance appraisal with Team ManagerEffectively conduct and deliver disciplinary actions, as needed to your teamEnsure that facility cleanliness is maintained daily.Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.Conduct a daily start up meeting with your team. These meetings should be used to update your group on:Standings on measured goalsEmployee recognitionInformation regarding the businessUpcoming events/businessSet reasonable and concise expectations for each member of your team.Regularly recognize employees for contributions or achievements.Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to workInspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledgeFosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each otherResponds to employee feedback in a timely manner ensuring that the employee remains a top priorityEstablishes high performance peer relationshipsMaintains and nourishes relationships with all Indigo employees and business partnersRemains current and communicates all changes, events, and programsEnsures team compliance to all corporate and departmental work policies and proceduresEnsures teams drive best-in-class employee engagementRecords and investigates all incidents/accidents and promotes a safe work environmentServiceAct as a decision maker for all areas of the operation. Escalate all critical failures and/or potential customer issues to the Team Manager as they arise.Work with Team Manager to meet staffing requirements and operating plan.Participate and sometimes lead projects pertaining to cost control or operations improvement.Leads Operational excellence by ensuring 5S standards and ensuring execution of Indigo’s inbound and outbound processesMaintains inventory management processes and inventory accountability throughout all processesResponsibilitySet and maintain goals for your areas of responsibility. Gains alignment with Team Manager on goals and objectives each dayResponsibility for the financial, service, and quality results of your areas.Monitor and maintain a floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of customers.Consistently meets and exceeds KPIsScopeReports to: Team ManagerManager once Removed (MOR): Operations Manager / Director, DC OperationsWork Experience / Education / CertificationsExperience working in a fast paced team based environmentMinimum of 5 years experience working in a warehouse environmentMinimum of 2 years experience working in a supervisory roleHands on experience with RF technologyWarehouse management systems experience (SAP)Theory training on material handling equipmentAbility to conduct team meetings and group trainingsExperience in or knowledge of Lean and Six SigmaKnowledge of general Health & Safety requirementsBe able to identify best practices and process improvementsIntermediate computer skills in MS Office SuiteDemonstrated problem solving and organizational skillsAbility to meet deadlines and work under pressureAbility to work independently and in a team environmentAbility to multitask and prioritize work in a dynamic work environmentExcellent written and verbal communication skillsHigh energy and willingness to learnAbility to train, coach and motivate direct reportsBe able to apply a fair and consistent approach with all team membersMust be available to work weekends as neededAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.