Job Description
We are a highly specialized programmatic advertising agency. We focus 100% of our efforts on digital media buying. It’s how we exceed conversion goals in nearly every campaign we run and why our clients include some of the biggest companies in North America.
We know that happy employees = exceptional work and client satisfaction. That’s why we’ve created an environment that is welcoming and inspiring for all team members. We value your aspirations, and we’ll regularly help you set goals to achieve those milestones.
We’re open, honest, and firm believers of ideas coming first – not egos. We believe in clear lines of communication and a culture that champions creativity and growth, and we always celebrate accomplishments.
About the Role
War Room is looking for an experienced Director of Project Management & Accounts to join our growing team! You will be responsible for the day-to-day management and strategy of the Project Management and Accounts teams. This role involves developing and growing the team while taking the lead on our key campaigns and internal projects. Our ideal candidate is someone who thrives in quickly scaling companies that require building and developing key processes and practices.
This role reports directly to the CRO and works closely with our Performance team (Campaigns & Optimization).
Please note that this is a hybrid role that requires 3 days a week in the office with the first 3 months of onboarding fully in the office. We are located at 210 W Broadway, Vancouver.
What You’ll Be Doing
Management of Key Internal and External Projects: Manage scoping of client projects, timelines, schedules, and cost estimates, ensuring each project stays on schedule and hits deadlines. Determining and overseeing consistent testing, evaluation, and troubleshooting with the team and client in all stages through completion.
Manage Client Relations for Key Accounts: Oversee key negotiations, strategic deals, and relationship-building activities for our largest accounts.
Sales: Oversee opportunities to upsell key accounts with the highest revenue potential and coach your team on sales and account management tactics to achieve growth goals.
Performance Review for Key Accounts: Oversee the evaluation of campaign results, providing insights, and suggesting and implementing improvements for supervised accounts.
Team Leadership: Lead a diverse team of account and project management professionals by setting priorities, growing and developing your team, interviewing and hiring new team members, and creating an engaging team environment.
Strategy, Process, and Planning: Evolve project management approaches to deliver work on time and within budget. Lead the development and implementation of account management strategies aligned with War Room’s goals and objectives. Build, optimize, and maintain key operational processes to enable us to scale effectively and implement strategic plans for actualizing revenue targets.
Reporting and Forecasting: Provide regular revenue reports and forecasts to the leadership team, highlighting achievements, challenges, and opportunities. Establish monthly, quarterly, and yearly targets to act as a guideline that enables individual and group performance measurement.
Coaching: Champion a team culture of continuous improvement and learning; drive the career development of your teams.
Skills + Experience
8+ years of experience managing client projects in an agency, professional services or technology environment
3+ years of experience in people leadership with well-developed managerial skills - you are able to own both workflow management as well as the growth, development, and coaching of your team
Proven success managing high-performing project management teams; excelling in project scope and budget management, reporting and analysis
Understanding of key account management principles
Experience managing multi-million dollar client campaign budgets
Experience overseeing account management teams an asset
An analytical thinker who knows how to turn metrics into decisions and present data in a meaningful and impactful way
Strong presentation, verbal, and written skills, with a proven ability to develop well-written documents and engaging presentations
Post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience
Bonus Points
Professional project management training or certification - PMP, CAPM, PMI-ACP
Experience in programmatic advertising
We ask that if you feel like you don’t check all the boxes but have the potential to learn what you don’t know, you still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.
️ 3 weeks of annual paid vacation
Extended Health and Dental benefits + Wellness spending account
Retirement savings matching
We appreciate your interest and application. Only those applicants under consideration will be contacted.
War Room is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
The pay range for this role is:
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