Director Of Client Services Job In Montreal

Job Description

Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our flagship product, ChronPlatform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.

At Chrono, we arm upstarts with the tools to adapt and thrive quicker.

Role

We’re seeking a Director of Client Services to join our Revenue and Growth team and lead client success initiatives. This role is crucial for driving long-term client relationships, ensuring top-tier service delivery, and supporting Chrono’s reputation as a trusted partner. As the Director of Client Services, you will work closely with product, marketing, and engineering teams to shape and implement client-centered strategies.

As the Director of Client Services, you will be responsible for:

• Portfolio Management: Build and maintain strong client relationships, understand their needs, and deliver innovative solutions.
• Project Oversight: Oversee and structure client projects in collaboration with two project managers (PMs) to ensure objectives are met in line with Chrono’s standards.
• Risk and Contract Management: Negotiate and manage contracts to minimize risk and ensure KPI compliance.
• Strategic Development: Collaborate with the Head of Services and leadership team to establish upsell and pricing strategies.
• Client Success Optimization: Develop and implement client success strategies to improve retention, satisfaction, and long-term client engagement, positioning Chrono as a trusted partner in their growth journey.
• Financial Oversight and KPI Monitoring: Oversee project budgets, estimate costs, and track key performance indicators.
• PM Team Support: Guide project managers in their daily responsibilities and coordinate with the sales team to align service and growth goals.

Qualifications

• You have a Bachelor’s degree in business administration, or a related field.
• You bring over 5 years of experience in client services or account management, ideally from an agency environment with a focus on tech-driven projects.
• You have a proven track record in managing client accounts, setting clear expectations, and overseeing successful project deliverables.
• You excel in communication, negotiation, and presentations, with a natural ability to connect and engage with clients.
• You’re an analytical thinker and problem-solver, able to assess client needs and craft customized solutions that meet their objectives.
• You’re skilled at collaborating across functions, working with various teams to develop and execute strategies centered on client success.
• You have experience leading teams, structuring processes, and guiding projects through their lifecycle to ensure quality and consistency.
• You understand contract management, risk mitigation, and financial planning, and you’re comfortable overseeing budgets to maintain profitability.
• You work effectively in fast-paced, results-oriented environments, adapting to changing priorities with ease.
• You’re bilingual, proficient in both English and French, and can communicate effectively in both languages.

Job Type: Full-time, Permanent, Hybrid

If you’re a skilled leader in client services, ready to build impactful relationships and drive exceptional service delivery, we’d love to meet you. Apply today, and let’s create lasting success together!