Job Description
Overview
Join to apply for the Director, Manufacturing Operations role at DECIEM | THE ABNORMAL BEAUTY COMPANY. We are growing rapidly and looking for someone who shares this vision and wants to grow with us.
DECIEM, known as “The Abnormal Beauty Company,” is the parent company of The Ordinary, NIOD, and other beauty brands. We are an industry disruptor with a science-first approach to innovation, rooted in kindness, creativity, diversity, and respect.
What we’re looking for
We are seeking a Director, Manufacturing Operations to join our team on a full-time and permanent basis. This position will be based at our Eastside Production Facility, located in Etobicoke, and requires on-site work 5 days a week. The Director oversees production operations, ensuring adherence to GMP, safety, quality, and KPIs. As a key member of the Plant Leadership Team, this role manages several departments including compounding, sanitation, and filling, sets strategic goals, drives efficiency improvements, and ensures compliance with environmental regulations.
Key duties include budget management, risk mitigation, and collaboration with central support functions (HR, Finance, and Supply Chain). The role requires strong leadership to develop and manage teams, drive operational excellence, and support plant growth.
What you’d be doing in this role
- SPOC (single point of contact) of the business regarding global inventory accuracy and integrity; contributing member of Plant Leadership Team
- Oversee overall production operations of Eastside Facility with focus on GMP, safety, productivity, programs, procedures, and KPIs
- Provide oversight for the operations team including Compounding, Filling, Maintenance, Sanitation, and Continuous Improvement; maintain strong connection to EH&S, production planning, supply chain, finance, Quality, and HR
- Establish Eastside Operations strategy; build processes to enable readiness to meet company objectives and create structure and capacity for planned growth
- Ensure plant performance and efficiencies align with company strategies and goals; maintain highest focus on quality and safety in all operations
- Collaborate as a member of the plant leadership team; work with central support departments (Finance, Quality, Production Planning, Engineering, Supply Chain, HR, EH&S, Facilities)
- Ensure design, execution, and effectiveness of controls within the role’s span; keep required documentation up to date
- Identify and communicate control changes to the Global Process Owner (GPO) for review; update control design through the quarterly Control Design Assessment
- Manage, train, mentor, and support the performance of all direct reports
- Set clear, measurable objectives for the team; support development plans (IDP) for individuals
Skills and qualifications
- 10+ years of people management and/or leadership experience
- Proven experience applying Lean Six Sigma principles in manufacturing
- Working knowledge of company policies, procedures, products, and general managerial practices; ability to operate under business principles, legal practices, and manufacturing operations
- Strategic thinker with strong time management, ability to work under pressure, and manage conflicting priorities and tight deadlines
- Demonstrated capability to operationalize Lean Six Sigma principles in manufacturing
What you’ll be gaining
- Generous vacation and personal days plus time off for volunteering, voting, birthdays, and more
- 6 months of paid time off for new parents (inclusive of all genders)
- Work from anywhere 4 weeks per year
- Hybrid work model (for applicable roles)
- Summer Fridays—early release on Fridays in summer (for applicable roles)
- Employee Assistance Program with mental health care and mindfulness resources
- Development Grants & LinkedIn Learning membership
- Generous discount on DECIEM products for you and your network
Our values and sustainability
We are a people-first company guided by core values: Do the right thing; Create impact; Respect small things; Care too much; Be the future. We are committed to sustainability and social impact, prioritizing people, animals, and the Earth; our sustainability strategy focuses on climate action, waste management, responsible packaging and sourcing, product lifecycle, and water conservation. DECIEM is an equal opportunity employer; we prohibit discrimination and are committed to an inclusive, accessible workplace. If accommodation is needed during recruitment, please let us know.
WANT TO JOIN US? Thank you for reading. Please send your resume. Only shortlisted candidates will be contacted.