Job Description
(a)This role is part of our Restart Scheme Team, which aims to deliver digital skills training and support to people who are seeking employment. The role will deliver support to individuals who have been unemployed for 6 months or more.
(b)To deliver a wide range of face-to-face digital training, workshops, courses and programmes in group and one-to-one sessions aimed at developing motivation and support for our Restart Scheme clients who are seeking to re-enter the world of work.
(c)You will motivate clients to make the transition to employment and provide them with the relevant skills for work alongside our partners in the wider Restart South-West project delivery area.
(d)You will be involved in preparing training materials, creating content, delivering training, reporting, monitoring and evaluating sessions delivered.
(e)You will provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals to obtain sustainable employment.
Key Result Areas
To deliver job related digital training programmes of learning, one-to-one consultations and support clients in your designated hub(s) within your identified geographic area covering St. Austell, Truro and Launceston.
Ensure that clients register and log onto the Seetec job hub.
To work effectively with the Restart Employability Advisors to ensure smooth onboarding to the digital support and alignment with other aspects of the wider Restart programme.
To motivate, train and mentor clients throughout their digital learning with a focus on high quality customer experience.
To complete all client administration both internally on the Cosmic dashboard and the Seetec CMS.
To provide administrative support, particularly in compiling of records, analysis, and evaluation of learning experience.
To oversee key stakeholder relationships in designated hub(s).
Major Duties:
Facilitate high quality and engaging sessions to clients which positively develops their self-confidence, builds digital skills so they move into employment.
Deliver high impact digital tutoring sessions to meet a range of participant needs (including skills assessments; how-to sessions; making the most of, and other relevant activities).
Selecting appropriate facilitation methods or activities, design and develop tailored sessions which meet customer requirements.
Accountable for meeting targets, which will include delivering an agreed number of tutoring sessions per week/month and supporting an agreed number of participants to achieve a good level of digital competency/clients move into employment.
Meet personal performance targets and all Quality and Compliance measures.
Promote and publicise courses ensuring Employment Advisors have the appropriate knowledge and understanding to attract and book participants onto training courses.
Strive to maintain high standards of delivery, including participation in self-evaluation, training observations and peer observations.
Support Employability Advisors with participant action plans to support progress towards suitable and sustainable employment.
When delivering training ensure appropriate digital technologies are being utilised in a suitable delivery environment that supports privacy and confidentiality of attendees.
Design, develop and host appropriate ‘train-the-trainer’ sessions to Operational teams, to support new colleague awareness of the Seetec Online Services.
Undertake risk assessments of training activities and training venues to ensure the safety of all individuals using the provision (should classroom style delivery be required and appropriate).
Maintain accurate and compliant records of customer training activities.
Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
Accountable for own professional development and undertake necessary training as identified in the performance review process.
To handle personal data in accordance with the organisation’s data protection policy.
Actively participate in, and promote Prevent and the Safeguarding of children, young people and vulnerable adults.
Adhere to the Company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.
To be a confident user of digital tools, in particular Microsoft 365.
To uphold the values, ethos and behaviours of Cosmic.
Other duties as required in line with the responsibilities of this post.
What We're Looking For:
- A genuine interest in digital technology and its potential benefits.
- Ability to adapt teaching methods to cater to various learner needs.
- Strong communication skills across different mediums.
- Prior experience in digital training or a related field is an advantage.
- A strong team player.
- Must possess a driving license.
Additional Benefits
- Additional leave
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
- Competitive salary and benefits.
- Employee Assistance Programme.
- Opportunities for professional development.
- A vibrant team and inclusive work culture.
- Chance to make a genuine impact in enhancing digital literacy within the business sector.
Applications deadline 30th June 2024 and expected interviews to be 4th & 5th July 2024.
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