Job Description
As a Digital Production Specialist, you will collaborate with Design, Copy, and Product team to successfully build and optimize digital experiences across the PCO site and app using Contentful (CMS). You will work in a fast-paced agile pod, prioritizing insight gathering and discovery by executing numerous online experiments. This role will also provide project management support working with internal and external stakeholders to ensure digital content launches accurately and on time. You will report to the Digital Production Manager, Digital Experience.What youll do:Build website and app journeys using the Contentful CMS platform, performing quality assurance checksLead various teams through project planning and execution, leverage project management tools to develop timeline workflows and ensure all milestones are being metWork directly with stakeholders on collecting briefs, supporting materials, tickets and administrative maintenance required for a clear and concise creative kickoffOwn intake and daily prioritization for the Digital Experience pod as well as any Product & Marketing partners as neededDevelop workback schedules and/or specific agile ceremonies and milestones for an efficient and collaborative workflowStreamline existing ways of working and identify new processes to drive efficiency and effective collaborationSupport briefing processes, advising on CMS and Design capabilities and maintaining positive working relationships with stakeholdersDevelop documentation around new app & site features, processes and project learningsLeverage technical acumen to successfully execute A/B tests and online experimentationAdvocate and promote better customer journeys, SEO and accessibility best practicesIdentify and raise bugs or new features with the Digital Production Manager and Tech teams for intake and consideration to increase efficiencyDoes this sound like you?You are a problem solver at heart – you excel at finding answers and clarification for new assignmentsYou are an expert at mastering web tools. You have used various Content Management Systems and have a knack for picking up new platforms and continuous optimizationYou live and breathe digital work and/ or project management and know how to get work done autonomously in a fast-paced environmentExcellent communication, a desire to learn stakeholder personalities and a positive team-oriented mindset are at the core of the way you workStrong time management, attention to detail and prioritization skillsYou are aware of accessibility standards and SEO best practicesExperience with experimentation and personalization is a bonusExperience with Contentful is a bonus.Experience with Project Management methodologies and tools (Jira, CODA, Slack) is a bonus