Job Description
Reporting to the Director of Customer Service, the Customer Support Engineer provides technical assistance to customers worldwide relating to the use of TelcoBridges’ products.TelcoBridges offers a very stimulating working environment with excellent learning and traveling opportunities.The candidate will develop strong technical background and communication skills.Company DescriptionTelcoBridges Inc. designs, develops and manufactures carrier-grade telecommunications hardware and software. From its headquarters in Boucherville (Montreal), QC, CANADA, TelcoBridges performs R&D as well as assembly and testing of its products. These products answer the needs for Sessions Border Controllers (SBC), VoIP gateways, telecom solution development platforms, and real-time network monitoring, focused on high availability.With deployments in over 100 countries worldwide, TelcoBridges strives to continuously provide the highest standards of Stability, Reliability, and Integrity.Job DescriptionSome tasks you will be involved in include:Working with customers to identify issues and advising on the solutionProviding identification, diagnosis and resolution to technical problemsDocumenting technical issues encountered and share with the R&D teamDocumenting technical topics for customers to be self-taughtWorking as a field engineers to visit customers for interoperability tests, system deployment or problem resolutionProviding technical trainings to customersProviding technical sales supportWriting ruby scripts for routing applicationsWork environmentAs a customer support engineer, the typical hours will be 40 hours per week with participation to 24/7 shifts for emergencies calls.TelcoBridges support office hours are from 8:30am to 5:30pm, from Monday to Friday. The support is provided from various regions in the world and the Montreal support office. The support outside of the office hours and public holidays is provided on rotation shifts with compensation.As desk-based job, you will spend most of your day on the phone, emailing customers and/or employees, providing online training with some onsite training and installation.Entry RequirementsDegree holder in Electrical/Electronic/Computer Engineering or equivalent1-3 years of experience in Electronic, Electrical or Telecommunications would be preferredRequired SkillsKnowledge on Telecom, SBC and VoIPKnowledge and hands on skills in Linux and networkingExcellent problem solving skillsExcellent interpersonal skillsMature, self-motivated, organized, responsible and able to work autonomouslyGood written and verbal communication skills in EnglishWilling to travel to customer sites 4-8 weeks a yearSome good reasons to join us :Work-family balance facilitated with a flexible schedule and the possibility of telecommutingEnvironment focused on the well-being of employees: relaxation areas, well-equipped dining room and social activitiesDynamic and motivating team, managed according to Scrum / Agile methodologyStimulating work, avant-garde technologiesEmployer contribution to your RRSPDeferred profit-sharing plans (DPSPs)Financial Incentive for Transit and Green Car UsersEasily accessible by car, bike, or public transitTelcoBridges’ offices are located in Boucherville, on the South Shore of Montreal.Interested? Send us your CV by email to hr@telcobridges.com . If your application is successful, we will contact you for an interview.