Job Description
Job Description:
AK Steel Holding is seeking a dynamic and experienced Customer Success Manager to work from home in Vancouver, British Columbia. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer success or a related field. This part-time role offers the opportunity to work remotely while still making a significant impact on the success of our customers and our company.
Responsibilities: - Develop and maintain strong relationships with customers to ensure their satisfaction and success with our products and services - Proactively communicate with customers to understand their needs and expectations, and address any issues or concerns in a timely manner - Collaborate with cross-functional teams, including sales, marketing, and product development, to drive customer success and growth - Lead customer onboarding and training processes to ensure a smooth transition and maximize their value from our products - Analyze customer data and feedback to identify trends, opportunities, and areas for improvement - Develop and implement customer success strategies and best practices to optimize customer retention and loyalty - Provide mentorship and guidance to junior members of the customer success team
Requirements: - 8+ years of experience in customer success, account management, or a related field - Driven and reliable with a proven track record of successfully managing and growing customer relationships - Strong leadership and innovation skills to drive customer success initiatives and foster a culture of continuous improvement - Excellent communication and interpersonal skills to effectively engage with customers and internal stakeholders - Ability to work independently and as part of a remote team - Bachelor's degree in business, marketing, or a related field preferred
Benefits: - Vision insurance - Paid sick leave - Parental leave
Working Environment: At AK Steel Holding, we are committed to promoting diversity and inclusivity in the workplace. As a Customer Success Manager, you will play a key role in creating a culture of belonging where all employees feel valued and empowered to succeed.
Equal Opportunity Statement: AK Steel Holding is an equal opportunity employer and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.
Deadline to apply: 2024-07-13
Join our team at AK Steel Holding and make a difference in the lives of our customers and our company. Apply now to become our next Customer Success Manager!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.