CUSTOMER SERVICE SPECIALIST
Position Summary
If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.
We’re looking for self-sufficient, motivated professional for our Kitchener, ON location at 2165 Shirley Dr. who want to help us expand our fast-growing business.
Responsibilities
Process customer transactions such as orders, quotes, and/or returns
Coordinate delivery and/or pick up of customer orders with the operations team
Educate customers on different products and their applications
Generate, place, and confirm purchase orders with suppliers
Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
Participate in the physical inventory of warehouse materials
Requirements
Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
Excellent communication skills (both written and oral)
Excellent decision making and ability to take initiative
Well organized, strong attention to detail
Must be a respectful team player
The Offer
Competitive salary
Flexible Benefit options
Paid sick time
Short and long term disability coverage
Employee referral bonus program
Paid training/tuition reimbursement
Overtime available in peak periods
Internal Promotions
Company Overview
Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.
Convoy can be a job or a career. Find out more at:
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