Job Description
Customer Service Sales Representative | Teleperformance |Canada
Customer Service Sales Representative | Teleperformance |Canada
Overview: About Us
Teleperformance is a worldwide leader in client experience managementand contact center business process outsourcing. With nearly 500,000employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of...
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Teleperformance is a worldwide leader in client experience managementand contact center business process outsourcing. With nearly 500,000employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% ofemployees now working remotely. We are present in 100 countries and provideservices in 300 languages and dialectsRanked 11th in the world’s Top 25 Best Workplaces by FortuneMagazine, in partnership with Great Place to Work; Best Employercertification earned in 64 countries covering more than 97% of the totalworkforce.Our Work CultureAt Teleperformance, we remain true to our core values of integrity,respect, professionalism, innovation and commitment.Autonomous – We encourage and trust your decision makingskills.Progressive work environment- If you have skills to prove wehave all ladders for you to growFlexible – We believe inresultsInnovative – All ideas mattersInclusive –Everyone is Included and everyone winsWe work hard and party evenharderIt is our mission to always provide an environment for our employeesthat promotes happiness from the inside out. When you work with us, you arevalued and inspired to learn, to teach, and to grow. We want you to come towork motivated to and proud to be on our team. That’s why we continuallyinvest in creating outstanding work experiences and endless developmentopportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer, we welcome andencourage applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process..Visit our careers page to see more career opportunities and learn aboutus!https://careerseng-teleperformance.icims.com/jobs/intro#GOO5Qualifications:Sales experience in a high volume contact centreenvironment.Computer literate with an ability to type 30 words perminute.Multi-tasker in a fast-paced, high-energy and dynamicenvironment.Excellent negotiator, listener and a quick learner withgreat objection handling skills.Excellent English language skills.Excellent verbal and written communication skills.Availabilitybetween the hours of Monday to Saturday 9am-10pm.High School Diplomaor GED.Must be 18 years of age or more and legally eligible to workin Canada full-time.Responsibilities:Work collaboratively as ateam with a goal to achieve a high quality standard.Work in highlyconsultative phone calls (both inbound and outbound).Ability toconnect with customers through conversations and provide financialsolutions.Build trusting relationships with customers understandingtheir needs.Proactively offer appropriate solutions that create highcustomer satisfaction.Exercise patience and empathy that resolvecustomer concerns.Identify and maximize opportunities to cross-selland up-sell to existing customers.Adhere to our client’s policies,procedures and industry compliances.Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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