Job Description
Responsibilities Communication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offerings Maintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolution of End User Customer disputes or billing complaints. Check to ensure that appropriate changes were made to resolve End User Customers' problems. Contact End User Customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Investigation results and any planned adjustments. Use assertiveness and negotiation skills when handling End User Customer cancellation requests. Escalation of unresolved End User Customer complaints to designated departments for further investigation. Escalation of any unclear process that affects End User Customers to ensure End User Customer satisfaction. Correct usage policy of credits and refunds related to End User Customer disputes or billing complaints. Solicitation of sale of new or additional services or Products by interpreting End User Customer needs and communicating solutions, and closing sale via credit/debit card or any preferred method of payment by the End User. Recommendation to Customer of Product, sales, shipping or billing process improvements. Others as amended by Customer from time-to-time through the Change Request process.