Job Description
ABOUT THE COMPANY:Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer and international distributor of premium HA dermal filler. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. US FDA, Health Canada, and CE approvals, over 4 million syringes in the Revanesse product line have been sold to 80+ countries world-wide. Prollenium is the only manufacturer of Hyaluronic Acid dermal fillers in North America. Join our dedication to innovation.JOB SUMMARY: Responsible for acting as a liaison between customers, sales reps and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. This position reports to the SVP of Operations.MAJOR RESPONSIBILITIES:Process orders submitted by sales reps and/or customers in an efficient and accurate mannerReview account status prior to placing order (past due)Process refunds/returns when requiredAssist customers with complaints or inquiries related to product, services, or purchases, direct questions to other members as requiredRecord and report adverse events to Quality Assurance departmentWhen setting up new account, verify medical license as required by state/province and confirm statusTake payment information and other pertinent information such as addresses and phone numbersCharge customers using system when required and in a timely mannerManage sales rep car stock orders, review for any violations to policy for order quantitiesNotify sales reps when customer card is declined and work with sales reps to resolve the situationFollow up with shipping for orders released and not processedSend sales reports to sales reps upon requestAdd customer records to system and verify medical license and all pertinent information required for reportingMINIMUM QUALIFICATIONS:Technical Knowledge/ExperienceHigh School Diploma or College Diploma1 year experience in customer service in an office environmentExcellent computer skills in Microsoft suite (Excel, Word, PowerPoint) and competence with inventory control softwareMust be comfortable communicating with physicians over the phoneAbility to liaise with the Sales, Shipping, QA and QC DepartmentsWillingness to learn about gel fillers and cosmetic product linesBehavioralDemonstrated ability to apply the following behavioral competencies on the job:Teamwork: Working effectively and productively with othersWritten Communication: Writing clearly, succinctly and understandablyProblem Solving: Anticipating, analyzing, diagnosing and resolving problemsOrganization and Planning: Utilizing logical, systematic and orderly procedures to meet objectivesFlexibility: Agility to adapt to changeNote: This is a 9-month contract position based out at our Richmond Hill office.