Job Description
Who is Allstate:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.Role Designation: HybridAddress: 17725 Yonge St Unit 9, Newmarket, ON L3Y 7C1Benefits to joining AllstateFlexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many other products and services)Good Office program (receive up to 400$ back after purchasing office equipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matched contributionsAnnual Wellness allowance to support employees with improving health and wellbeingPersonal reflection dayTuition ReimbursementWorking within the community and giving back!Job description:The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from 9am to 6pm Monday to Friday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Accountabilities:Manage the renewals processIdentify opportunities to up-sell and cross sell our product lineUse each customer contact as an opportunity to get referralsBe the first point of contact for customers and service their needsQualifications:Post-secondary education or equivalent work experienceMust have General Insurance License (OTL) or be willing to obtainStrong knowledge of Allstate Products and ServicesWorking knowledge of Allstate & vendor technologies, including PlusBonus Qualifications:Prior experience in inside or outside sales is an assetAllstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.