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Job Description
We’re Hiring Customer Service Agents!
Join our team and support our growing online sports betting and casino operation serving players across Canada, licensed by the Kahnawake Gaming Commission since 1999!
Positions Available:
- Day and night shifts (night shift pays an additional $1/hour premium)
Compensation & Benefits:
- Pay: $41,600/year, or $20/hour = $800/week
- Bonus: Quarterly performance bonuses up to 10%.
- Insurance: Private group health insurance after probation.
- Retirement: Company-matched private retirement plan after one year.
- Additional Perks: Two paid breaks and a paid lunch hour daily, free gym memberships after three months, flexible schedules with a four on, four off rotation.
Responsibilities:
- Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.
- Provide first-line customer service without the “call centre” mentality.
Skills and Qualifications:
- Customer-centric, friendly, and empathetic.
- Thrive in fast-paced environments.
- Excellent written and oral English skills.
- Proficient in Microsoft Office and basic math.
- Previous knowledge of customer ticketing systems is an asset.
- French is an asset but not required.
About Us: Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.
Flexible Schedule:
- 24/7 operation with dedicated overnight team positions.
- Weekend and evening availability required.
Workspace:
- First weeks of paid training on-site. Remote work option available after training, with one to two days a month in the office.
- Must live within commuting distance of Montreal's South Shore.
How to Apply:
- Start Date: July 22, with interviews in late June.
- Apply: Email your CV to recruitment@kmservices.org.