Job Description
Customer Service Representative – Guelph
Wellington Group of Companies is looking for an eager individual looking to grow their transportation career. This position is open to people with familiarity in the transportation industry. This is an excellent opportunity to get your career on the fast track to success with a ton of room to advance in a variety of different positions.
Wellington has an industry leading company culture which has resulted in excellent retention among our staff and fleet of professional drivers. If you want to surround yourself with energetic, fun, hardworking people who have a passion for success, this is the place to be. Check us out on Linked In or Instagram to get a better idea of what we are all about.
This is a Full Time Position
Shift is Mon-Friday 8:00am -5:00pm
Location: Wellington Motor Freight: 7419 McLean Rd W, Guelph, ON N1H 6H9
Bi-weekly pay/Direct Deposit
Annual Performance Reviews
Benefits (after 90 days of employment/company pays 50% of monthly premium)
What you need:
· Prior Transportation Knowledge (minimum of 3 years experience)
· Geographical Expertise (Continental USA, Mexico and Canada)
· Experience with Calculating transit time based on mode of transport
· Strong Organizational and Time Management skills
· Strong Communication of English Language (read/write/verbal)
· Attention to detail when completing documentation
· Ability to work with minimal supervision
· Ability to adapt to change in a fast-paced environment
· Demonstrate good judgement
· Ability to problem solve and improve processes
· Reliable mode of transportation to our Guelph Location
About the Role:
· Tracking and Tracing (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)
· Building Customer Relationships (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, organic growth on customer lanes/freight opportunities etc.)
· Building Carrier Relationships (Productive carrier relationship development, AP Discrepancy resolution, handling and management of difficult situations, etc.)
· Order Entry/Contracting (inputting freight details to facilitate the movement of our customer’s freight)
· Coordinate and monitor shipment bookings with Wellington offices and other services providers
· Confirm and monitor shipments picked up from various client locations
· Verify accuracy of shipping documents received from client.
· Enter shipment details into Fleet Management System
· Work with client to resolve any discrepancies
· Arrange pick-up of shipments from and to the USA as well as within Canada. Follow-up on shipments ready date, shipment status and communicate with carriers, client customers and third-party service providers
· Follow up on all shipments through to delivery; obtain POD copies for all shipments and update the customer
· Provide ad-hoc quotations to client
· Respond to all client inquiries
· Stay in communication with operations team to help push information needed for customer updates.
· Monitor OTP for customers on a monthly basis and report back to management.
· Provide all customers with proactive communication and updates through TMS sites, emails, ect.
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