Job Description
JOB SUMMARYThe Customer Service Administrator is responsible for assisting with shipment orders in liaison with UPS and preparing administrative documents for customer order tracking. This position will be a key player in supporting our customer service team to ensure a seamless delivery process.PRINCIPAL FUNCTIONS & OBJECTIVESOpening and Closing UPS trucksLoading and managing shipment orders on UPS trucks Emailing tracking to customers Updating SAP with tracking informationOrdering tracking pro numbersCoordinating and interacting with other department personnel as required.Maintaining a high standard of professional decorum and practices when dealing with customers, suppliers, peers, supervisors, and other key stakeholders.CSR Both Canadian and US backup for vacations and absent days.Maintaining accounts in assigned coverage of territory(s) Responding to incoming calls, emails, and inquiries from customers Order entry.Resolving customer complaints and conflicts with patience and courtesy Responsible for payment collection through Credit Cards, wires, and cheques Creating Delivery Notes and passing them on to the warehouse for shippingOther responsibilities and accountabilities as assigned by the Customer Service Manager, and management. KEY SKILLS AND EXPERIENCEMinimum 1 years of relevant experience Proficient in MS Office ApplicationsExcellent verbal, written and communication skillsStrong interpersonal skillsHighly organized with a proven ability to multi-taskProductive and efficient in planning and executing workService driven with exceptional attention to detailProductive and efficient in planning and executing workExceptional attention to detailAbility to work well in a fast-paced environmentExperience with SAP is considered an assetEnergetic, upbeat and a tenacious team playerWe appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.