Job Description
DescriptionReporting directly to the VP of Marketing, the Customer Marketing Manager is a pivotal strategic role within our organization. This position is instrumental in cultivating, nurturing, and expanding relationships with our customers through innovative marketing programs. The primary focus is to drive customer engagement, retention, and advocacy by developing and executing customer-centric initiatives.Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.Advanced English and French proficiency:This requirement is necessary because in this role, you will need to interact with clients, partners, and/or our international subsidiaries on a recurring basis, both orally and in writing. What that means day-to-day: Lead the strategic planning and execution of marketing campaigns and initiatives, prioritizing customer-centric approaches.Design and implement customer-centric programs aimed at driving renewals, referrals, and identifying cross-sell and upsell opportunities within our existing customer base.Develop and oversee comprehensive customer programs to enhance attachment and engagement with the Alcumus SafeContractor brand and products.Establish and manage customer advocacy programs to amplify successful customer outcomes, fostering brand loyalty and advocacy.What you’ll need to be successful: Exceptional collaboration and interpersonal skills, with the ability to effectively engage with cross-functional teams and stakeholders.Demonstrated experience in project management, with a focus on driving initiatives from conception to completion while meeting deadlines and objectives.Keen attention to detail, ensuring accuracy and quality in all customer-facing communications and initiatives.Exceptional written and spoken English and FrenchExperience in: Trello, Asana, HubSpot OR Salesforce, Survey MonkeyWhat you’ll get in return: Alcumus has a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else! Personal Health & Wellbeing > Integrated mental health & wellbeing support > Vacation – starting at 3 weeks > Wellness Days & Annual Giving Day – an extra to give back to yourself or your community> Comprehensive medical and dental coverage > End of the year, company-wide shut down for you to relax and recharge Future Planning> Rewards Program – access to discounts and cashback > LinkedIn Learning License for upskilling & development Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!Bring Your Whole Self to Work.Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply:A response to your application within 15 working daysAn interview process consisting of:An initial discovery call with the recruiterA first stage interview via Microsoft Teams Additional interview with the stakeholders you’ll be working with closely in the roleWe’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. What we stand for:Our values are the core of our business and fundamental to the way we work. In your role, you will;Be a team player – working collaboratively and being consciously inclusive with your colleaguesBe brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you playKnow your stuff – continuously developing your skills and expertise, with the support from our many learning offeringsEnjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their bestEqual Employment Opportunity Alcumus is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know. Follow #careerswithalcumus to keep up to date with new vacancies and experience the everyday life at Alcumus.