Job Description
Company DescriptionWe are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance.Role DescriptionThis is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc located in Calgary, AB. The Crypto Customer Service Agent will be responsible for providing excellent customer service to clients in the crypto industry. The day-to-day tasks include answering customer inquiries, troubleshooting technical issues, resolving customer complaints, and ensuring customer satisfaction. This role requires the ability to work both in the office and remotely, providing flexibility for remote work.QualificationsCustomer Service Representatives, Customer Support, Customer Satisfaction, Customer Service, Customer ExperienceStrong problem-solving skills and the ability to handle customer complaintsExcellent verbal and written communication skillsAttention to detail and organizational skillsAbility to adapt and learn quickly in a fast-paced environmentKnowledge of the crypto industry and cryptocurrencies is a plusExperience in a customer service role is beneficial