Job Description
Position OverviewThe Creative Accounts Manager is responsible for leading and developing a sales strategy focused on achieving revenue and profitability goals for strategic revenue offerings, including creative, décor & design, and digital. The individual in this role is responsible for driving revenue growth directly with clients. This position reports to the VP, Creative, Digital & Marketing.Key Job ResponsibilitiesBusiness Development· Actively research the national market to identify new sources of revenue growth from new and existing clients pertaining directly to strategic revenue services (creative, décor & design and digital)· Participate in developing annual strategic revenue sales growth goals/targets and plans to achieve them· Perform business development activities - lead the sales process to grow existing customers and to win new clients· Collaborate internally with creative, décor & design, and digital team members across Encore to contribute in securing new National business· Track business development/sales activities in the CRM system.· Attend and lead client meetings to showcase the latest creative, design & décor and digital service offerings· Share account growth and new client acquisition best practices internally· Train and coach sales team members nationally to ensure continued success in selling creative, décor & design and digital servicesSales Leadership· Work with AMs/AEs to deploy value proposition to create winning sales strategies and gain profitable market share· Provide a regular, accurate sales forecast· Track and report on revenue metrics· Create training programs and host regular sessions to increase awareness of strategic revenue services throughout the organizationTeam & Market Planning· Analyze current set of offerings to determine performance in the current state· Consult on potential new offerings based on knowledge of the direct sales business and intimate understanding of client requirements in the market· Develop and maintain a key account target/prospect list focused on growing strategic revenue· Assist with RFP response where required· Monitor customer, market, and competitor activity to develop and implement measures that maximize Encore’s success· Monitor and analyze potential partnerships and new solutions that would assist in department growthClient Management· Be involved in managing key customer relationships and participate in closing strategic opportunities· Manage customer expectations and contribute to a high level of customer satisfactionCorporate Leadership· Serve as an brand ambassador with clients, key relationships, and industry associations· Foster a positive sales culture of success and ongoing goal achievement, maintaining high sales team member morale and engagement· Promote our client as an employer of choice nationallyJob Qualifications· 5+ years of progressive Sales Leadership experience· Demonstrated history of year over year sales growth· Results driven, energetic and focused· Service oriented, professional image· Clear, concise written and verbal communication· Event or related industry experience· Must be proficient in Microsoft Office and CRM Systems