Job Description
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Why You’ll Love EECOL
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!
What’s in it for You
- Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
- Enjoy regular salary reviews and incentive opportunities.
- EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
- A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, educational assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
- Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.
Responsibilities:
- Generate sales through personal contact with walk-in and/or telephone customers, repeat customers and sales leads, providing information on products, pricing and delivery
- Maintain a high level of service to existing customers; managing the customer relationship from contract execution through delivery to after sales service; and generating additional sales through up selling.
- Maintain a professional appearance, demeanor, and attitude at all times.
- Receive and process customer orders, recommend substitutions, prepare and input sales data and expedite orders
- Process and monitor special orders and update customers
- Assist customers picking up their orders
- Maintain a high level of product and service knowledge
- Endure accuracy in all transactions, inventory, and procedures
- Participate in all promotional activities and work with suppliers on counter days
- Participate in all manners of branch operations as required
Qualifications:
- High School Diploma or Equivalent required
- 2-4 years of relevant experience
- Previous counter sales experience considered an asset
- AS400 experience and knowledge of the CRM preferred
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to build and maintain lasting relationships with customers
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
- Has a strong work ethic
- Someone who can hit the ground running
- Must have the ability to work in a fast-paced branch
- Motivated and creative team player
- Has a strong desire to grow, learn and move up in our company
EECOL Electric Corp. (“EECOL”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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