Job Description
Configuration Management Database (CMDB), Senior Specialist page is loadedConfiguration Management Database (CMDB), Senior SpecialistApplylocationsTorontotime typeFull timeposted onPosted 5 Days Agojob requisition idREQ-1145Configuration Management Database (CMDB), Senior Specialist AtInterac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Butthat’snot all. Whetherwe’releading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers? We want to hear from you. The CMDB, Senior Specialistwillhaveresponsibilities in Interac’s enterpriseIT Asset Management (ITAM) practice, through the compliance to processes,procedures,and policies, aligned with ITIL and ISO/IEC compliance standards. This role will own and manage the integrity,confidentiality,and availability ofInterac’sCMDB/CSDM as it relates to hardware and software IT assets, reporting directly to the Leader, BISO & IT Compliance Management. You’llbe responsible for: An ITIL aligned and ISO/IEC 27001 compliant ITAM practice.Auditability of assets through the entire asset lifecycleIntegrity and 360-degree coverage ofInterac’sCMDB/CSDMRecording andmaintainingCIs (within scope) in the CMDBPerforming configuration audits and remediation andassistingthe Process Manager with audits and report generationEnsuring that the CMDB is updated upon successful change implementation (any manual updates, as most updates will be propagated from Discovery/BigFix)Meet with product and process stakeholders to gather necessary information for decision-making to map Services and Service offerings.Continuous improvement of the CMDB/CSDMMaintaining an indexable, searchable, and reportable CMDB/CSDMThe entire CMDB/CSDM lifecycle, including CI relationship mappings.Responsible for the discovery data in the global IT environment, including managing new subnets and v-centers and analyzing CI discovery issues.Troubleshoots reported Discovery errors and anomalies and apply solutions or workarounds to the known problems.Provides analysis andidentifiesthe root cause of Discovery and related CMDB issues.Develops clear and concise documentationregardingthe Discovery Process and Schedules updating as needed.Implement Discovery Changes needed to support CMDB changes.Participating and presenting in the monthly ITAM steering committeeBeing an active stakeholder inInterac’sadjacent ITIL practices; Incident, Problem, Change, Documentation, BISOBeing an active stakeholder inInterac’svendor, risk, and vulnerability management practicesYou bring: 5+years experiencein Information Technology, ideally with ServiceNow and CMDB/CSDM experience.ISO 19770/27001 certification an asset.ITIL 4 certification an asset.Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering or equivalent.Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering would be an asset.Experience with Asset and Configuration Management processes,proceduresand Service Management processes.Hands on experience with Asset / CMDB toolsExperienceidentifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.In-depth knowledge of networking, including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, network devices, and virtualization environments configurations, i.e., Hyper-V, VMware.In-depth knowledge of the ServiceNow reconciliation process andidentifyingthe frameworks related to ServiceNow mapping.In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.Experience with Application Service Mapping and have completed the ServiceNow discovery fundamentals certification.Familiar with the Common Services Data Model.Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: 5-year employment verification; Canadian criminal record check; Education verification; Canadian ID cross-check; Public safety verification; and Credit inquiry How we work We know that exceptional people have great ideas and are passionate about their work.Our culture encourages excellence and actively rewards contributions with:Connection:You’re surrounded by talented people every day who are driven by their passion of a common goal.Core Values:They define us. Living them helps us be the best at what we do.Compensation & Benefits:Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.Education:To ensure you are the best at what you do we invest in youAbout UsAbout Interac Interac is one of Canada’s original FinTechs. We launchedInterace-Transfer years before other countries offered similar services and continue to innovate to improve the lives of Canadians. Every day, we enable millions of transactions – we see our work in action each time someone taps their debit card to buy coffee, orders from a local business online, or sends money viaInterace-Transfer to a friend. Our work shapes Canada’s digital future – whether it’s building a new e-Commerce solution, launching digital verification services, enabling real-time payments, or building on our resilient networks that enable coast-to-coast transactions. Visit Interac.cato learn more. #InteracLife Interac empowers our employees to live their best lives – that means exploring what-ifs, finding balance, and doing work we’re passionate about. We’re a GTA Top Employer with best in class benefits including: Competitive compensation and bonuses Extra-long weekends, shortened ‘Summer Hours’ Fridays and Personal Days 100% company paid benefits and RRSP, with no matching required Development opportunities and tuition assistance Accommodations Interac Corp. believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Contact a member of the Human Resources department if you need accommodation at any point in the application process or want more information about our Accessibility Policy, which is also available online here .#J-18808-Ljbffr