Job Description
Complex Claims Director – Commercial Property page is loaded
Complex Claims Director – Commercial Property
Apply locations Toronto time type Full time posted on Posted 16 Days Ago job requisition id JR2306328Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
This position in the Property Claims Unit is responsible for handling various types of commercial property claims, including damage to manufacturing, commercial operations, and retail risks. The role involves handling claims from first notice through to closure and in accordance with Best Practice guidelines. Claims are primarily across Canada, with limited worldwide exposures. Some travel could be necessary for site visits, market meetings, or mediations.
You will join an experienced team of Analysts, some of whom have been with AIG for over 10 years or longer. This position is located in Toronto, Ontario, Canada (or Montreal, Quebec) and reports to the Property Claims Unit Manager
What you need to know:
- Review complex property claims in conjunction with policy wordings to determine appropriate cover
- Provide direction to adjusters, and other experts in investigation of claims
- Prepare reservation of rights letters and or denials when necessary, and have communication with underwriters, brokers and insureds when applicable
- Liaise with underwriting and other departments when needed
- Provide instruction to legal counsel, (if retained)
- Participate in mediation or other settlement conferences to bring about resolution of claim
- Negotiate settlements directly where possible
- Issue payments within appropriate time frames
- Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary
- Inform management of all complaints, large losses, coverage issues, etc.
What we’re looking for:
- Minimum of 10+ years of claims handling experience
- College/University or equivalent industry experience
- Experience in managing complex property files and the ability to make decisions and give directions to counsel and/or adjusters
- Strong negotiating skills
- Strong written and oral communication skills
- Excellent organizational and interpersonal skills
- Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment
- Ability to manage workload effectively and efficiently/ability to prioritize is essential
- Proficient computer skills in navigating paperless claim file system
- AMF License 5A for Quebec candidates
- Fluently bilingual (English/French) is considered an asset
- Travel: Limited, and on an as-needed basis
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Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Insurance Company of CanadaAbout Us
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
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