Job Description
Job SummaryUtilizing and monitoring the organization’s advanced electronic security systems and auditing security procedures in order to provide protection services. Expert usage of Video Management Systems, Electronic Access Control Systems, and Intrusion Detection Systems. Initiating appropriate responses based on security guidelines and providing first point of contact assistance for alarms or emergency situations.Key Duties and ResponsibilitiesContinually monitors video and other electronic security systems for all locations. This entails a high-degree of sustained vigilance and extraordinary attention-to-detail, often operating several pieces of equipment concurrently so as to expedite communication and responseImplements the required response to all incidents and in doing so ensures that those situations which present the possibility of injury, loss or damage are managed effectivelyReceives incoming communications, obtains detailed information on reported problems, and fully records all informationCommunicates clearly, concisely, and accurately both verbally and in written reports.Identifies and assists in establishing preventative measures and protocols to enhance protection and efficiencyCoordinates the resolution of all incidents and follows through with the responsible parties to ensure proper outcomesDocuments all deficiencies and co-ordinates with the technical team to provide interim and long term solutionsFollows change and other management control processes, guidelines, and best practicesProvides accurate knowledge transfer among colleagues to ensure operational continuityExercises a high degree of tact and well developed interpersonal skills to communicate with colleagues, corporate executives, contractors, alarm monitoring stations, emergency services, and regional, national and international officesUses excellent judgment in identifying risk and protecting confidential informationPossesses strong organizational and task management skills, able to prioritize own work, and execute decisions under tight time constraintsRequirementsUniversity, College and/or certification in a related field are necessary. Technical computer training is an assetExcellent communication (verbal and written English), computer, analytical, decision making and detailed logging skills as well the ability to use modern communication technology competently and clearly is essentialAdditional language skills in: French, Japanese, Italian, Russian, German, Turkish or Mandarin are highly desirableExperience with MS Office: Outlook, Excel, Word, and Power Point is requiredMost duties are performed in a seated position but may require regular movement to monitor and operate various systemsRequired to work shifts on a rotating basis to include: days, nights, weekends, and holidaysNormal manual dexterity and hand/eye coordination, repetitive hand movement using a computer keyboard and mouse, acute hearing is essentialWorks in a relatively isolated, strictly secure environmentThis position offers an industry-leading salary and benefits package. There will be a requirement for applicants to undergo extensive background checks and testing.