Join a team recognized for leadership, innovation and diversity
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
Facilitate issue identification and analysis
Investigate and resolve technical issues
Track requests resolution
Provide technical training
Build relationships with customers
Test products & software
Develop and share knowledge
YOU MUST HAVE:
High school diploma or equivalent (Grade 12 education)
Valid driver's license with a clean Motor Vehicle Record
Active MEARIE 3 Certification.
Completion of a Meter Technician training program, encompassing a minimum of 8000 hours of electrical metering work and Mearie Level 3 Certification
Customer required background verification checks must be completed and approval maintained
WE VALUE
Knowledge in 3 phase metering and instrument rated metering
Strong problem-solving skills
Capacity to thrive in diverse outdoor environments.
Excellent technical, written, and verbal communication skills, with the ability to work independently.
Previous customer-facing experience is highly desirable.
Familiarity with basic computer skills and handheld devices.
Join our team and contribute to the reliable delivery ofessential services while advancing your career in the electrical industry.
Additional Information
JOB ID:
req451004
Category:
Customer Experience
Relocation Tier:
Security Clearance:
Aviation Authority (FAA for US):
Band:
03
Referral Bonus:
1500
Requisition Type:
Pre-sourcing Requisition
US Citizenship:
FLSA Statement:
FLSA CODE:
Nonexempt
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