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Job Description
Join a team recognized for leadership, innovation and diversity
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
YOU MUST HAVE:
WE VALUE
Join our team and contribute to the reliable delivery ofessential services while advancing your career in the electrical industry.
Additional Information
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Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software
- Develop and share knowledge
YOU MUST HAVE:
- High school diploma or equivalent (Grade 12 education)
- Valid driver's license with a clean Motor Vehicle Record
- Active MEARIE 3 Certification.
- Completion of a Meter Technician training program, encompassing a minimum of 8000 hours of electrical metering work and Mearie Level 3 Certification
- Customer required background verification checks must be completed and approval maintained
WE VALUE
- Knowledge in 3 phase metering and instrument rated metering
- Strong problem-solving skills
- Capacity to thrive in diverse outdoor environments.
- Excellent technical, written, and verbal communication skills, with the ability to work independently.
- Previous customer-facing experience is highly desirable.
- Familiarity with basic computer skills and handheld devices.
Join our team and contribute to the reliable delivery ofessential services while advancing your career in the electrical industry.
Additional Information
- JOB ID: req451004
- Category: Customer Experience
- Relocation Tier:
- Security Clearance:
- Aviation Authority (FAA for US):
- Band: 03
- Referral Bonus: 1500
- Requisition Type: Pre-sourcing Requisition
- US Citizenship:
- FLSA Statement:
- FLSA CODE: Nonexempt