Job Description
• Performs on-site application studies and lab evaluations as required for all products. • Correlation to alternative reference Methods • Benchtop interference studies • Linearity studies • Onsite customer training • Responsible for developing and maintaining customer training materials and documents. • Works with new customers after the sale to streamline the validation requirements for products and ensure a smooth, successful transition to their technology. • Reviews, prepares data outputs, and presents performance data obtained during on-site applications studies to prospects and current customers as appropriate. • Requires the ability to understand and educate end users on instrument use and application issues, and the ability to perform data analysis in support of clinical applications objectives. • Enter the details of each activity and call including the steps taken to resolve problems and/or answer questions in the appropriate software platforms. • Works closely with the field sales adding value through the sales process for all business opportunities. • Take a leading role in the development of their Centers of Excellence and champion KOL development. • Become a trusted industry leader as through podium presence, lectures, and educational delivery with accounts, professional associations, and at regional/national conferences. The goal is profile elevation to a position of industry subject matter expert in Canada. Qualifications: • Bachelor’s degree required; sciences with an appropriate discipline and/or industry experience. • MLT or RT qualification with appropriate experience may be considered in lieu of a Bachelor’s degree. Relevant clinical knowledge and/or experience within the POC diagnostics industry • Requires excellent communication, teaching, and interpersonal skills. • Computer skills, proficiency with MS Office package including Powerpoint, Word, and Excel. • Exceptional priority and time management skills. • Must have excellent interpersonal written and verbal communication skills, with experience or aptitude in presenting • Dedication to live the Core Values: Mutual Respect, Honesty, and Integrity • Must be bilingual, English and French. Preferred: • 4+ years of related experience in the diagnostics industry with emphasis on technical support and end user training. • Clinical laboratory bench experience and/or POC experience is ideal • Competency with statistics and basic familiarity with linear regression analysis is a plus. • Familiarity with Blood Glucose and Blood Gas testing meters is a plus.