Job Description
MAIN JOB RESPONSIBILITIES / COMPETENCIES
This position provides on-site and clinical application support to customers within the assigned territory, with the goal of increasing surgeon and clinic confidence and adoption of STAAR products.
• Conducts on-site and remote training & product presentation for OD’s/ MD’s and clinical staff.
• Trains / speaks at educational days at defined clinics.
• Disseminates key clinical marketing messages (STAAR news & highlights, latest articles, new products and developments) and educates on usage of this material to improve adoption of ICL and drive volume.
• Participates in the identification of potential sites and customers.
• Acts as liaison for customer complaints between customers and Medical Affairs/Complaints departments in order to enhance the current time frames and accuracy in reporting claims.
• Conducts & performs customer site visits as required, including site visit report writing and frequent field team communication.
• Facilitates the introduction of new products and innovations to customers.
• Independently monitors the progress of assigned sites by maintaining close contact with surgeons, optometrists and site personnel.
• Comprehensive organization and execution of local educational events (including organizing dedicated ICL events, User Meetings, Symposia, etc.) as well as managing STAAR participation in Customer-organized events.
• Works closely with Territory Manager(s) in the coordination of business activities to meet the annual objectives within the territory.
• Attends regional and national medical conferences as assigned.
• Travels within the territory over 50%.
• Other duties as assigned.
REQUIREMENTS
EDUCATION & TRAINING
• Bachelor’s degree or equivalent combination of education/experience.
• Optometrist background strongly preferred.
EXPERIENCE
• 5 or more years of experience in clinical practice.
• Similar position in the past 5 years.
• Background and experience in surgical and clinic setting.
SKILLS
• Excellent communication and presentation skills.
• Excellent English and French reading and writing required.
• Ability to adapt to different individuals at all levels, results driven, organized, professional manner.
• Proficient in Microsoft Office suite.