Job Description
Client Solutions Receptionist
Kingston Ross Pasnak LLP is the largest local, independent, full-service accounting firm in Alberta. But that doesn’t mean we’re only about spreadsheets and number crunching. When we come to work daily, we are driven by a desire to be creative and continually open to new possibilities. This includes building strong relationships with all the people we serve — our clients, our team members and our community. What matters most to us is staying connected, versatile and accessible. These are the qualities that allow us to make a real difference in people’s lives and empower them to reach their full potential.
We are an exceptional company – we embrace making small investments, learning from failures quickly, and growing stronger together. We seek inventive problem-solvers who prioritize customers to uncover victories across diverse sectors.
We don't hire for compatibility; we hire for contribution. We search for candidates who embody our core values: Advancement, Accountability, Empathy, Intention, Openness, and Uniqueness. If you're enthusiastic about KRP, flourish in a dynamic setting, and aspire to collaborate with a brilliant, diverse team, we'd love to hear from you!
Your Opportunity
As a Client Solutions Receptionist, you will be a vital member of the Administrative Team, reporting to the Director of People Operations. You will be the firm’s first point of contact and will provide exceptional client service. You are recognized as reliable, organized, adaptable, positive and an enthusiastic team member who will thrive in a fast-paced environment. You are a detail-oriented, curious individual who can quickly learn and work with minimal supervision.
Your Scope:
- Deliver exceptional white-glove service when welcoming guests to KRP, including corporate and high-net worth clients.
- Orchestrate a general inquiry inbox, multi-line phone system and in-person engagements to ensure no stakeholder is left waiting for our help.
- Present oneself professionally, serving as a brand ambassador for the Firm.
- Act as the communication conduit between external inquiries and internal subject matter experts, gathering information and transitioning leads on prospective clients.
- Showcase a blend of maturity and energy, flexing your personal style when interfacing with various stakeholders.
- Respond promptly to customer inquiries, initiate contact to verify details, resolve issues, and proactively anticipate client needs.
- Assist our Partners and Leadership team with scheduling meeting rooms, organizing employee events and arranging refreshments.
- Own the ‘First Impression’ area, taking pride in the organization and cleanliness of the executive space.
Your Qualifications:
- 3+ years experience in reception, hospitality, retail or customer success operations and; strong understanding of customer satisfaction.
- Fluent in English and have been complimented on your excellent phone manners and communication skills.
- Robust computer skills, spanning Microsoft Office Suite
- Excellent verbal and written communication abilities
- Exceptional time management and organizational skills, capable of multitasking various tasks, projects, and strategic improvement initiatives
- Detail-oriented, proactive, and embodying our core values
Your Perks:
· A total rewards package, including above market salary and annual bonuses
· Three weeks’ vacation and Winter Holiday Office Closure (starting base)
· Ten personal days
· 100% employer match on medical and dental benefits
· Health spending account
· On-site fitness center
· Tuition reimbursement and professional development
· A flexible and remote working model
· A unique opportunity to build, grow, and leave your impact on a local firm
First Nations Acknowledgment
As this role is based in Edmonton, Alberta, KRP wishes to recognize that we are on the traditional lands known as Treaty 6 Territory, and that the City of Edmonton and all its inhabitants are beneficiaries of this peace and friendship treaty. Treaty 6 encompasses the traditional territories of numerous western Canadian First Nations, including Cree, Dene, Stoney Nakota Sioux, Saulteaux, and Ojibwe.
Equal Opportunities
KRP is an equal opportunity employer dedicated to fostering a psychologically safe, diverse, and inclusive environment, where all team members have a sense of belonging. We encourage qualified applicants of all backgrounds, including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels, to apply. If you are contacted for an interview and require accommodations during the interview process, please let us know.
We Seek High Performers Who:
· Embody our core values
· Have a thirst for knowledge
· Are intrinsically motivated
· Desire to learn new skills
· Treat others with respect
· Want to work with the best
Our Culture:
KRP is home to a talented team of professionals. Our skills are diverse, but we all have one thing in common — a commitment to delivering the best solutions and services possible for our clients.
You'll be immersed in a cooperative company culture that values diligent work, accomplishing tasks, and relishing group socials throughout the year. You'll enjoy flexibility in your work location, schedule, vacation time, and attire. While we expect dedication, we also appreciate the importance of maintaining a healthy work/life balance.
Our Values:
Accountability
· We are personally responsible for delivering on our commitments.
Advancement
· We focus on deliberate and sustainable growth for our people, our company, and our clients.
Empathy
· We show care and concern for others.
Intention
· We are purposeful and deliberate in everything we do.
Openness
· We communicate openly and honestly.
Uniqueness
· We celebrate and encourage individuality over conformity.
We don’t want you to assimilate; we want you to aspire for greatness.
Join us today.