Job Description
When At Securiguard, we make people feel safe. Beyond innovative security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment.
At Securiguard we are seeking an experienced Client Services Manager - Retail Security to oversee a retail task force contract in Toronto, Ontario. This full-time role involves leading a plain clothes team of specialized task force members, coordinating with security guards across multiple locations, and managing all aspects of security investigations. Role responsibilities include incident management, risk assessment, compliance, collaboration with law enforcement, and budget management. The ideal candidate will have a strong background in security management, law enforcement and investigative procedures, and retail security operations. The role requires strong leadership, analytical, and communication skills, along with the ability to collaborate with various stakeholders.
The day to day:
- Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Manage a book of business for strategic accounts, delivering first class service delivery and contract compliance. The ability to spend considerable time on site is expected.
- Recommend/implement security solutions, coverage, and risk-reducing strategies.
- Ensure all contract and legislative requirements are being met.
- New Business start-ups and transition plan implementation
- Incident Response and Incident Command
- KPI Implementation and Reporting
- Conduct regular performance evaluations and provide ongoing training and development opportunities for security personnel.
- Work closely with client retail management, law enforcement, and other external agencies to support investigations and enhance security protocols.
- Conduct regular risk assessments and security audits of the incurred retail incidents to identify vulnerabilities and recommend improvements.
- Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the Retail Security industry.
Here's what you need:
- Successful applicant must have a minimum of 5 years security experience in a supervisory or managerial capacity, or a combination of experience and relevant experience /education, in Retail Security Environment.
- In-depth understanding of Retail Security industry dynamics, regulatory requirements, and security challenges.
- Demonstrated success in building and leading teams, passion, and high energy for people.
- Proven track record of excellence in client relationship management, problem solving and business development.
- Experience in an operational setting involving the management and supervision of many staff members.
- Strong communicator with assertive interpersonal skills and team player are critical to success.
- Security/Service professional with a proven management experience within the security industry, the public sector or armed services is an asset.
- Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
- Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents.
- Experience of writing policy, standing order procedures, drafting reports, preparing business cases, and compiling and adjusting duty rosters to meet shortfalls in staffing levels.
- MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites.
- Understands financial and cost drivers in the security industry.
Who we are:
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect · Empathy · Accountability · Courtesy & · Honesty
We are in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.