The Customer Service Advisor position is your gateway to the exciting world of insurance! Don’t worry: we’ll take the time to train you thoroughly and support you every step of the way to make sure you acquire the knowledge you’ll need in your new career.
Here are the steps that will ensure your success:
We provide a 5-week training program that will give you the tools you need to pass your personal lines damage insurance exams administered by the Autorité des Marchés Financiers (AMF).
Once you’ve passed your exams, you’ll begin a 3-to 4-week training course on our products and softwares. This is held in a classroom setting with our trainer and it’s the perfect time for peer-to-peer practice.
Once you’ve successfully completed the in-house training course, you’ll do a six-week internship. Now, you’re ready to advise real clients!
Once that period is complete, you’ll have earned the title of Personal lines Insurance Broker at Univesta!
Listen to and advise clients and provide an outstanding customer experience by proposing and explaining over the phone products tailored to their specific needs
Update files according to established standards
Master our products and processes and keep your knowledge up to date via our training courses
Adhere to the company’s standards and policies to do your job properly and foster teamwork
Since we want you to feel at home and part of our close-knit circle, our decision-making always takes the employee experience to heart.
If you perform well, we think you should be rewarded, which is why we offer you performance‑based compensation.
We’re flexible: you’ll have 5 sick and/or personal days, any unused days will be paid out to you!
We want to accommodate your lifestyle: you’ll enjoy a generous vacation package and a range of schedules.
Finally, since it’s important to think about the future, you’ll also benefit from a group RRSP plan, to which Univesta contributes.
A drive to offer outstanding customer service on each and every call
Ease of working thowards specific goals and targets (quality, sales, compliance)
Fluency in oral and written French (if you’re bilingual, that’s a great asset in supporting all our customers)
Analytical skills and the ability to multi-task
Thoroughness and the ability to handle various IT systems
A strong team spirit combined with autonomy
Have a dynamic, enthusiastic, lively, caring and passionate mind!
Hold a high-school diploma or a comparative evaluation of foreign studies from the Quebec Ministry of Immigration
Have at least three years’ full-time work experience, preferably in customer service or sales. Call center experience is a major asset
Be a Canadian citizen or permanent resident
We are regulated by the AMF and certain criteria are mandatory to take the exams. If you don’t meet all the criteria, be sure to take a look at our other positions. There may be something that’s right for you!
For the career you have in mind:
Firstname
Name
Email address
Are you legally authorized to work in Canada?
Are you legally authorized to work in Canada?
Yes NoDo you have experience working full-time in customer service?
Do you have experience working full-time in customer service?
No, I have no customer service experience Yes, I have fewer than three years of customer service experience Yes, I have three or more years of customer service experienceDo you have a damage insurance license? If so, please specify which one:
Yes
I have a personal damage insurance licence
I have a commercial damage insurance licence
I have a damage insurance licence
No
I passed the AMF exams and the results were confirmed, but I have to complete the internship
I am in training and have been authorized to sit the AMF exams
I do not have a licence but would like to take the training course to obtain one
I do not need a damage insurance licence for the position I’m applying for
High school diploma
Attestation of college studies / Diploma of vocational studies
University degree (certificate, B.A., M.A. or Ph.D.)
I do not have a degree
Specify your level of written and spoken fluency in:
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