Job Description
At Univesta, we pay your training to become a personal lines damage insurance broker!The Customer Service Advisor position is your gateway to the exciting world of insurance! Don’t worry: we’ll take the time to train you thoroughly and support you every step of the way to make sure you acquire the knowledge you’ll need in your new career.Here are the steps that will ensure your success:We provide a 5-week training program that will give you the tools you need to pass your personal lines damage insurance exams administered by the Autorité des Marchés Financiers (AMF).Once you’ve passed your exams, you’ll begin a 3-to 4-week training course on our products and softwares. This is held in a classroom setting with our trainer and it’s the perfect time for peer-to-peer practice.Once you’ve successfully completed the in-house training course, you’ll do a six-week internship. Now, you’re ready to advise real clients!Once that period is complete, you’ll have earned the title of Personal lines Insurance Broker at Univesta!Working as a Personal lines Insurance Broker means you’ll:Listen to and advise clients and provide an outstanding customer experience by proposing and explaining over the phone products tailored to their specific needsUpdate files according to established standardsMaster our products and processes and keep your knowledge up to date via our training coursesAdhere to the company’s standards and policies to do your job properly and foster teamworkBenefits we have in mind for you:Since we want you to feel at home and part of our close-knit circle, our decision-making always takes the employee experience to heart.If you perform well, we think you should be rewarded, which is why we offer you performance‑based compensation.We’re flexible: you’ll have 5 sick and/or personal days, any unused days will be paid out to you!We want to accommodate your lifestyle: you’ll enjoy a generous vacation package and a range of schedules.Finally, since it’s important to think about the future, you’ll also benefit from a group RRSP plan, to which Univesta contributes.The candidate we’re looking for has the following profile:A drive to offer outstanding customer service on each and every callEase of working thowards specific goals and targets (quality, sales, compliance)Fluency in oral and written French (if you’re bilingual, that’s a great asset in supporting all our customers)Analytical skills and the ability to multi-taskThoroughness and the ability to handle various IT systemsA strong team spirit combined with autonomyWe need you to:Have a dynamic, enthusiastic, lively, caring and passionate mind!Hold a high-school diploma or a comparative evaluation of foreign studies from the Quebec Ministry of ImmigrationHave at least three years’ full-time work experience, preferably in customer service or sales. Call center experience is a major assetBe a Canadian citizen or permanent residentWe are regulated by the AMF and certain criteria are mandatory to take the exams. If you don’t meet all the criteria, be sure to take a look at our other positions. There may be something that’s right for you! For the career you have in mind: Firstname Name Email address Are you legally authorized to work in Canada?Are you legally authorized to work in Canada? Yes No Do you have experience working full-time in customer service?Do you have experience working full-time in customer service? No, I have no customer service experience Yes, I have fewer than three years of customer service experience Yes, I have three or more years of customer service experience Do you have a damage insurance license? If so, please specify which one: Yes I have a personal damage insurance licence I have a commercial damage insurance licence I have a damage insurance licence No I passed the AMF exams and the results were confirmed, but I have to complete the internship I am in training and have been authorized to sit the AMF exams I do not have a licence but would like to take the training course to obtain one I do not need a damage insurance licence for the position I’m applying for High school diploma Attestation of college studies / Diploma of vocational studies University degree (certificate, B.A., M.A. or Ph.D.) I do not have a degree Specify your level of written and spoken fluency in: