Job Description
Who we areWe are Tokio Marine Canada (TMCAN), a new, entrepreneurial, startup Canadian insurance company based in Toronto with a focus on the commercial Property and Casualty industry. We are part of the Japanese-based Tokio Marine Group of Companies, one of the world’s largest and most reputable insurance organizations. At TMCAN we will work with select brokers across Canada providing business insurance solutions for Canadian customers across a broad spectrum of insurance coverages. Our Noble Purpose : We believe in a future Canadian Society that is innovative, progressive, and prosperous. This will require businesses to grow, challenge the status quo, and take calculated risks. We exist to help Canadian business by supporting them in the risks they take on by partnering with select professional brokers in providing practical solutions, superb service and being there in their times of need. We are Tokio Marine Canada – we aspire to be a Good Company – and you can trust us to always do the right thing.The opportunityReporting to the SVP of Claims and Corporate Counsel, we are seeking a Claims Operations Team Lead. As our new Claims Operations Team Lead, you will manage daily operations, coordinate projects, and provide leadership across the claims process. Your responsibilities will include building and maintaining relationships with third-party administrators (TPAs), collaborating with various stakeholders, and ensuring smooth operational support in claims handling, as well as play a vocal role in the continued development of our Claims system, continuously asking, “Where does Claims fit in, and what do you need from us?”This is a hybrid work opportunity with the flexibility to work from home for part of the week.What you will do:Facilitate smooth day-to-day operations within the claims department. You will oversee the Operations Assistant's work and simultaneously assign claim files and transactions, including the intake and acknowledgment of claims, review and approval of monthly claims, authorizing monthly transactions, and providing confirmation reports to Accounting. You will oversee the workflow from TPAs and ensure seamless integration into claims processes. You will field questions and inquiries, resolving operational issues promptly and effectively.Manage projects. You will assist with projects related to claims systems and data management system development and enhancements. You will collaborate with business analysts (BAs) to gather requirements, coordinate testing, and prioritize project tasks. You will take ownership of onboarding new programs, including TPA assignment, contract review, and testing the claims operational workflow.Nurture relationships. You will cultivate and maintain relationships with TPAs to ensure claims and programs are managed according to agreements and to ensure alignment on processes. You will work closely with internal stakeholders, including IT teams and senior management, to address operational needs and priorities. As a liaison between the claims department and external partners, you will foster positive relationships and facilitate communication, including regular service-level reviews of panel adjusters and quarterly reporting requirements.Prioritize continuous improvement. You will identify opportunities for process improvement and operational efficiency within the claims department. You will actively participate in initiatives aimed at improving functionality and work on identifying and implementing best practices and initiatives to enhance claims operations and streamline workflows.Who you are You may be at a senior level in claims operations, or you may be looking to move into a more senior role. You are looking for more ownership and more influence. You are a self-starter who is excited by the opportunity to jump right in and can come up to speed quickly; someone who can take initiative and ownership. You are comfortable working remotely and independently on a lean team and are not afraid to roll up your sleeves and do the work that needs to be done. You can adapt to change and thrive in a flexible structure, creating processes where there are none. This role is not right for you if you prefer a highly structured environment with predefined processes or if you are not interested in understanding the "why" behind an ask.The ideal candidate will have a unique combination of education and experience, including:The industry knowledge. You have claims experience working across multiple lines of business in the industry.The drive. You are curious and seek the answer to “why” behind processes and systems, always seeking opportunities to grow and develop. When you see issues and gaps, you innovate and implement solutions. The project management experience. You can effectively balance a project's priorities, deadlines, and communications from end to end. You have strong organizational and analytical skills and demonstrated experience managing multiple tasks simultaneously.The interpersonal skills. You have professional communication skills and the ability to build and maintain relationships with internal and external stakeholders. You prioritize clear messaging and collaboration. You are open to the diverse experiences and opinions of those around you.What’s In It For You Influence. As a startup backed by Japanese-based Tokio Marine Group of Companies, one of the world’s largest and most reputable insurance organizations, you will be part of our growth, building our own processes from the ground up to evolve an industry. You will have the chance to learn a vast amount about our business and our industry in a short time in an environment that encourages your voice and gives you ownership. Exposure. You will work with well-regarded industry professionals and experts, gaining knowledge and opportunities from interacting with them. Growth. If you want to 10x your career at a company with daily opportunities to learn and solve new problems, this is the place for you. We are committed to fostering an environment that helps our people work together and realize their potential. With a goal of doubling in size by 2027, the opportunities for the people who join Tokio Marine Canada are significant, from personal and professional growth to innovation and collaboration.Opportunity awaits - come realize your potential at TMCAN!A Bit More About Us At Tokio Marine, we are a new and growing company. We value collaboration and knowledge sharing, and we actively seek out ideas. Your work will have an impact. We support our employees’ growth. We work hard to create a dynamic company culture that reflects our vision – to be a good company. We seek ways to help our communities and support important causes to our employees. We believe our employees represent the best this industry offers, and we want to keep building on that. We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until we establish an office.What you can expect from our interview process:A virtual interview with a Talent Advisor will discuss your interest in the role and the organization.A virtual panel interview with the SVP, Claims and Corporate Counsel, the Claims Operations Manager and the HRBP. This will be an opportunity for you to share further information about how your skills and experience align with the role and the team. You will have the chance to ask further questions about the role.A virtual interview with the SVP HR to ask any additional questions about the company, team, benefits, and opportunities at Tokio Marine Canada. At Tokio Marine, we recognize that not everyone takes the same path when it comes to building their skills. Experience, diversity of thought, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you have 70% of the qualifications we are looking for, please submit your resume here.Tokio Marine welcomes and encourages applications from people with disabilities. Should you require accommodation in any aspect of the selection process, please contact us at careers@talentminded.ca, and we will be happy to assist.#LI-Hybrid