Job Description
Overview
Join to apply for the Claims Manager - National Large Loss Property role at Intact.
This position is a full-time permanent role that can be based in any of our Quebec or GTA offices.
What You'll Do Here
- Manage the day to day operation of the Property Large Loss team to ensure results meet team, department, corporate, provincial and regulatory standards and goals; provide regular feedback to leadership on results.
- Achieve essential business goals and meet customer service expectations.
- Provide technical oversight and guidance with a focus on indemnity and expense control, as well as delivering an optimal customer experience.
- Act as claims authority within areas of expertise; provide direction on policy interpretation, quantum analysis, reserving and technical issues. Settle large or complex claims within authority or escalate as necessary.
- Continuously assess and improve workflows to ensure efficiency; respond to and partner with internal and external contacts to foster collaborative relationships with all stakeholders.
- Work closely with the Director and Claims Managers to develop strategies and plans to facilitate ongoing work, process improvement, customer relations and other functions.
- Monitor financial performance and productivity; report observations, progress and recommendations to key stakeholders.
- Lead and contribute to a culture of continuous improvement and ensure utilization of tools and behaviours to foster critical thinking and innovation in problem solving.
- Provide effective leadership, including hiring and terminations, coaching and mentoring, performance management, and career development for direct reports.
- Lead property large loss training strategy.
- Complete monthly file reviews and audits, identify opportunities and develop action plans.
What You Bring To The Table
- A minimum of 10 years of management, coaching and mentoring experience in commercial property claims.
- Extensive experience handling large and complex property losses, including builders risk, business interruption and time element claims in all Canadian jurisdictions.
- Technical expertise in coverage analysis, building construction and quantum evaluation.
- Exceptional organisation and time management skills.
- Strong negotiation, project management and problem solving skills.
- Knowledge of reinsurance is an asset.
- Ability to foster a culture of continuous improvement and drive positive change.
- Demonstrated ability to lead by example through Intact’s Leadership Success Factors.
- Excellent customer, communication and interpersonal skills; you can relate to anyone.
- Bilingual in French and English; regular interaction with colleagues across the country is required.
- AMF license required.
What We Offer
Our hybrid work model provides a balance between working from home and meaningful in-person interactions.
As a permanent member of our team, you can expect:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is part of what makes you different and how you contribute to your community should be just as unique
EEO Statement: We are an equal opportunity employer. At Intact, respect is founded on diversity as a strength. We strive to create an accessible workplace where employees feel valued and included. We encourage applications from equity-deserving groups, including women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. We acknowledge and respect the traditional territories on which we work across Canada. We have policies to ensure equal access and participation for people with disabilities, including workplace adjustments. If we can provide a specific adjustment to make the recruitment process more accessible, please let us know when we reach out about a job opportunity.
If you are an Intact or belairdirect employee, please apply on the Internal Career Site.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
- Industries: Insurance