Job Description
Who is Allstate:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Home BasedBenefits to joining AllstateFlexible Work ArrangementsEmployee discounts (15% on auto and property insurance, plus many other products and services)Good Office program (receive up to 400$ back after purchasing office equipment)Student Loan Payment Matching Program for Government Student loansComprehensive Retirement Savings Program with employer matched contributionsAnnual Wellness allowance to support employees with improving health and wellbeingPersonal reflection dayTuition ReimbursementWorking within the community and giving back!As a Claims Service Representative, you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers. Accountabilities:Handle all First Notice of Loss (FNOL) calls for both Auto and Property customersHandle inquiry calls for both Auto and Property customers, making decisions on claims Provide exceptional Customer Experience based on claims service and quality standardsResponding to customers with empathy, care and concernSecure and accurately document all details concerning a lossExplain claim process and next steps as necessarySet up Method of Inspections and/or Emergency Services where required Qualifications:1 year of customer service experience preferred1 year auto/property claim adjusting preferred Competency in oral and written communication, preferrable multilingual Skilled in providing exceptional customer service Able to work under pressure and high volumes completing tasks efficiently Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.