Job Description
2617 - Charity Bingo > Customer Service Ambassador
Location:
Goal
Since 1986, Victim Services of Peel, in its charitable capacity, has been the only around-the-clock crisis intervention agency in the region to support residents who become victims as the result of crime, personal tragedy, including sudden loss of loved ones. By giving hope through education and support, while promoting healing through counselling and advocacy, we can empower victims and prevent further trauma.
Charity Bingo Volunteers are needed to represent Victim Services of Peel at one (or both) of our Bingo Hall locations. Our locations are the RAMA Bingo Hall, located at 2295 Battleford Road, in Mississauga (see MAP, below) and the DELTA Bingo Hall, located at 291 Rutherford Rd S, Brampton. Revenue from Charity Bingo received by Victim Services of Peel is allocated to fund direct support of our clients' emergency needs in the immediate aftermath of crisis or tragic circumstances.
Description
Bingo volunteers share information about our organization with the guests (players). They also provide general customer service, deliver food orders, call back Bingos and balls tickets, assist with clean-up, and answer or redirect questions about the game and/or Bingo Hall procedures and regulations.
This role is best suited to an individual with either an outgoing personality, or the ability to interact comfortably with people of all ages and backgrounds. As well as being an onsite representative for our agency, the volunteers' interactions with staff and patrons should contribute to a positive, engaging overall atmosphere and experience for all.
Victim Services of Peel will be at RAMA Mississauga hall 2 shifts per month. Shifts will be 2:00 - 4:00 PM, and will always take place on Tuesdays. Successful candidates can select the shifts they are interested in based on their availability.
Victim Services of Peel will be at DELTA Brampton hall 2 shifts per month. Shifts will be 12:00 - 2:00 PM, and will always take place on Fridays. Successful candidates can select the shifts they are interested in based on their availability.
Volunteers in this role must be able to commit to a minimum of 2 shifts per month.
Please note that this position requires that the representative remain standing on the Bingo floor for the duration of the session (2 hours), moving throughout the Bingo Hall.
Please click on the yellow box 'Apply Now!' (above) , to access the VOLUNTEER APPLICATION FORM. Complete it, save it, then EMAIL it to volunteer@vspeel.org. Your name/contact information will be also sent directly and confidentially to Victim Services of Peel, and the date of your application will be recorded in your 'volunteer profile' with Volunteer MBC. Thank you!
Qualifications
- Ability/commitment to be a personable onsite representative ('ambassador') for our agency
- Through positive, helpful interactions with staff and patrons, beneficial contribution to the overall atmosphere and experience for all
- Ability to remain standing (and mobile) throughout the usual 2-hour Bingo sessions conducted by the Hall
- Reliable/punctual, organized, able to strictly comply with the schedule indicated for the organization
- Compliance with OLG dress code guidelines (golf shirt provided)
- Compulsory attendance at an OLG training session before working their first Bingo shift
- You are able to provide a satisfactory Police Check
PLEASE NOTE that volunteers in this role will not be required to handle cash or supervise Bingo games.
SCREENING will be virtual/remote (Tel/Email/Online interviewing, etc.) After you have completed and emailed the Application Form, as a precaution, please monitor your 'Junk/Spam' folders and leave space on your voicemail.
Time Commitment
This is a Medium Term (4 - 6 months) commitment
Shifts are available on the following days
- Tuesday Afternoon, Friday Afternoon
SHIFT DETAILS:
Bingo shifts for each hall take place twice per month. Successful candidates must be able to commit to 2 shifts per month.
DELTA Brampton: Shifts for this hall take place on Fridays from 12:00-2:00 pm
RAMA Mississauaga: Shifts for this hall take place on Tuesday from 2:00-4:00 pm
Training
Orientation and training for the role will be provided to successful applicants.
More Details
Areas of Interest: Fundraising, Customer Service, Food Services, Information & Referral Services, Marketing/Promotion
Accessibility: Partially Accessible Workspace
Ideal for: Individuals, Newcomers, Older Adults