Job Description
Organizational Change & Communications Consultant - 5 Month Contract
Friday, May 10, 2024
WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, witha range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.
Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
POSITION SUMMARY
Home Equity Bank is embarking on a Digital transformation which will evolve our technology and ways of working with an organization wide Salesforce implementation. This contract role will be supporting the Digital Transformation Office as a Change Manager and Communications Lead; responsible for leading change management and communications initiatives to enable adoption of business change required to make the digital transformation a success. This individual will be responsible for support the Digital communication strategy; keeping leaders and end users informed along the journey and implementation of the initiative. This role will focus on the business side of the change ensuing adoption, usage and sustainment of changes within the organization.
MAJOR ELEMENTS OF THE ROLE
Key accountabilities of this position include:
- Support change management initiatives by assessing the scope and impact of business changes, by working with stakeholders to refine change roadmap for implementation.
- Support program Change Lead with design and perform post-implementation support and sustainment activities, including tracking of KPIs to assess adoption of the new ways of working.
- Implement stakeholder engagement and communications roadmap. Actively engage stakeholders with planning and creating change and communications roadmap, ensuring an inclusive approach and buy-in.
- Develop a communication plan in support of the Digital initiative, working closely with the program team and stakeholders to ensure messaging is accurate and resonates to business needs.
- Work with Training partners to ensure training curriculum is effective and appropriate modalities are selected. Ensure stakeholders are involved in planning phase of training material to ensure successful adoption.
- Provide change-related consultation to clients, including assessing change readiness, developing change plans, and coaching leaders throughout change processes.
- Work with the Digital program team to integrate change management activities into overall project plans.
- Ensures that the vision of the Digital initiative is maintained and understood throughout change initiatives and that leaders are thoroughly involved and guide their teams throughout the change.
- Promote a positive work culture, act as a change leader, and invest in professional development through coaching and performance management.
- Provide subject matter expertise during the design and development of curriculum, supporting the development of effective and interactive learning.
SKILLS AND EXPERIENCE REQUIRED:
- University degree or college diploma preferably in Human Resources or equivalent experience.
- Demonstrated experience managing end-to-end change initiatives from initiation to sustaining and adoption.
- Experience developing and implementing communication plans and tactics
- Proficiency in Organizational Development best practices.
- Excellent writing and editing skills
- Excellent interpersonal, communication and presentation skills with the ability to communicate effectively at all levels of the organization, influence, advise, give clear and constructive feedback
- Experience with digital/intranet communications
- Strong influencer able to negotiate, deal with conflict and opposing views, be diplomatic and persuasive
- Adapt to evolving business demands in a planned and organized manner
- Ability to work independently with minimal management oversight
- Strong analytical and problem-solving skills
- High integrity with the ability to deal with confidential, sensitive information with a high degree of professionalism
- A relationship builder who cultivates effective working relationships with team members, peers, employees, stakeholders and service providers
- Proven client partnering and collaboration skills, ability to establish trust, credibility and confidence
- Hybrid office environment
WHY WORK AT HOMEEQUITY BANK?
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
- 200 Bay St., Toronto, ON M5J 2J1, Canada