Job Description
About the company
Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.
About the role
Kingsley Healthcare Group is delighted to introduce The Eliza Palmer Hub, the latest addition to our growing portfolio of luxury care homes.
Nestled within the picturesque grounds of the vibrant Whitely Village community in the heart of Hersham, Surrey, this state-of-the-art facility offers bespoke nursing and residential care to the local community.
The Eliza Palmer Hub features luxurious care suites spread across two floors and has already earned a ‘Good’ rating from the CQC during its inaugural inspection in 2022. With plans underway to expand and add more beds, this is an exciting time to join our team.
We are seeking an experienced and dedicated Home Manager to lead our care home with passion and excellence. The ideal candidate will possess a proven track record in delivering exceptional care and leading a robust team. A strong understanding of business and marketing is essential.
As a Home Manager, you will have the opportunity to guide The Eliza Palmer Hub towards achieving an Outstanding CQC rating while supporting our staff. You will oversee daily operations, ensuring compliance with all relevant regulations.
Reports to: Operations Manager
Key duties and responsibilities
- Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
- Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care.
- Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
- Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
- Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
- Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
- Oversee all records to ensure the home’s administrative tasks are completed in a timely and efficient manner.
- Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing necessary changes.
- Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff.
Skills and attributes
- Previous experience managing a nursing / residential home.
- A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
- Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
- Enthusiasm and passion for developing high levels of person-centred care.
- Ability to actively participate in the growth and development of the care service.
Education and qualification
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Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that places people at the heart of the business. We believe that the happiness of our staff directly improves the service we provide to our residents. You will have ample opportunities to learn and develop your skills, supported by well-established procedures and processes.