Job Description
Area of Interest: Information technology
A career as a Leader awaits you in the Cards and Credit Risk team at National Bank. It is through your coaching skills, your experience in IT delivery, support and application monitoring that you will have a positive impact!
Come showcase your leadership and skills by being one of the seasoned leaders driven by innovation. Our structure and management style offer a high degree of autonomy and accountability in a dynamic work environment. We also offer the opportunity to grow within a strong, national company. Being an IT/Ops Manager at National Bank means working with an organization that maximizes your professional potential.
- Manage a team of 2 managers dedicated to IT/Ops related to credit card granting processes
- Implement strategies to improve and optimize the performance of the Cards Domain granting processes
- Achieve the improvements desired by the LOB on the granting processes (CCIA, CCOA, Commercial, Companies)
- Define and implement a strategy for monitoring grant processes (Business and Technology)
- Maintain the stability of the granting process and ensure that initiatives are prioritized to improve this stability
- Enable your team to excel by setting and monitoring performance goals
- Collaborate with other domains to ensure seamless integration of new features with process contributors and users (Ops, CEC, EMC, etc.)
- Ensure strategic monitoring to identify opportunities for continuous improvement
- Establish your team's workforce planning needs
- Act as a facilitator between partners (Sales Force, LOB, OPS, IT, Domain Cards)
- Actively participate in planning forums in other areas
- Mobilizing and advancing the IT-PAHO synergy.
Your team
IT is made up of more than 2,300 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
The Cards and Credit Risk Department is made up of more than 200 people who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. Our team stands out for its expertise in the menu and its quality of delivery.
You will report to the Senior Manager of Cards and Credit Risk.
We favour a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you, and working in collaboration with colleagues of diverse expertise and profiles.
We aim to offer you maximum flexibility to support your quality of life. This translates into a hybrid work environment, as well as a flexible and adaptable schedule.
Prerequisites
- Experience in managing multidisciplinary teams in an agile delivery context
- Experience in managing the lifecycle of the IT asset portfolio, its availability, operational support and associated budgets
- Have the ability to manage multiple partners simultaneously and external suppliers in your previous roles
- Experience in process and operations optimization
- Experience in technologies (SAP, WEB, ECM, Master Client, SDLC)
- Industry-related bachelor's degree and 8 years of relevant experience or industry-related master's degree and 5 years of relevant experience
- Experience in the Cards Domain would be an asset.
- French
Skills
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Active collaboration Active listening Business Alignment Communication Credit Cards Cross-functional Team Leadership Debit Cards Decision Making Diversity & Inclusion Emotional Intelligence Managerial Courage Mobilization Partner Development Problem Solving Strategy Execution
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Your benefits
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In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
We're putting people first:
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We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
Why work at National Bank?
For an environment that supports your career path
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
For an inclusive and diverse environment
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
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