Job Description
Job Description:
Job information Call Center Supervisor from the Company Centennial Windows & Doors, this latest Call Center Supervisor job vacancy is located in the city London, ON located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Sales field have been opened and published up to the specified time.Job Responsibility:
We're hiring a full-time, permanent Contact Center Supervisor! If you thrive supervising a busy call center, this could be the opportunity for you.
Our company mission is to provide every customer and employee an experience with Centennial that exceeds their highest expectations. We're a family owned and operated business that offers an end-to-end solution for replacement windows and doors. Best known for quality, integrity, innovation, and energy efficiency, we have proudly served over 50,000 homeowners since 1981!
About the Role:
The Contact Centre Supervisor will work out of our London, ON head office and mange the day-to-day activities of our busy call center. Your primary responsibilities are to ensure all incoming and outgoing phone calls are handled professionally and efficiently while generating high quality sales leads to drive revenue growth for the company.
Rewards & Perks:
- Competitive salary and bonus.
- Positive and supportive team atmosphere.
- Company paid single health and dental benefits.
You Will:
- Supervise, coordinate, assign, and review the work of contact center representatives.
- Establish work schedules and procedures.
- Oversee the appointment calendar system to maximize sales potential.
- Monitor the live chat platform on our website.
- Prepare, assign, and monitor call lists, including prospecting, remarketing, rebooks, and web form submissions.
- Investigate and report about appointment cancellations.
- Oversee appointment confirmations and customer relations calls.
- Ensure compliance with policies and procedures.
- Coach employees and assist in creating performance improvement plans when necessary.
- Motivate and support the team through feedback and communication.
- Identify training needs and provide training for job duties and company policies.
- Coordinate activities with other departments.
- Prepare and submit progress reports and other documentation.
- Track employee attendance through the HR calendar.
- Process vacation time/ pay requests.
- Prepare, review, and submit payroll information.
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work.
- Improve quality of results by recommending changes.
- Assist in interviewing and hiring contact center representatives.
- Update NDNC lists.
- Home show coverage as required.
- Perform the same duties as workers supervised.
You are:
- Tech savvy with knowledge of relevant computer programs and telephone equipment.
- Able to remain calm and respectful under pressure.
- Someone with exceptional customer service expertise.
- Proficient with the English language.
- A strong verbal and written communicator.
- Highly organized with a high level of attention for details.
- Familiar with quality assurance and data analysis software.
- An excellent negotiator and problem solver.
If you fit this description and want a rewarding and challenging career, apply today!
How to Apply: Please send your resume to: careers@centennialwindows.com.
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Centennial Windows & Doors welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Experience:
- Supervising: 3 years (preferred)
- Sales: 3 years (preferred)
- Telemarketing: 3 years (preferred)
Work Location: In person
Keywords : London jobs
Closed Date : 2024-07-24
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Identify devices based on information transmitted automatically
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Exponential Interactive, Inc d/b/a VDX.tv
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data
Data collected and processed: IP addresses, Authentication-derived identifiers, Users’ profiles, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Precise location data, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Browsing and interaction data, Device characteristics, Non-precise location data
Data collected and processed: IP addresses, Precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Probabilistic identifiers, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Device characteristics, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Users’ profiles
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Authentication-derived identifiers, Privacy choices, Device identifiers
Data collected and processed: IP addresses, Privacy choices, Device characteristics, Non-precise location data
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Integral Ad Science (incorporating ADmantX)
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Non-precise location data, Device identifiers
Data collected and processed: Non-precise location data
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Precise location data, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Precise location data, Device characteristics, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Browsing and interaction data, Users’ profiles, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Device characteristics
Data collected and processed: IP addresses, Non-precise location data
Data collected and processed: IP addresses, Device characteristics
Data collected and processed: IP addresses, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Device characteristics
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Device characteristics
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Device identifiers
Adobe Audience Manager, Adobe Experience Platform
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Precise location data, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Non-precise location data
Data collected and processed: IP addresses, Browsing and interaction data, Precise location data, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: User-provided data, IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Users’ profiles, Privacy choices, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Probabilistic identifiers, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Users’ profiles, Privacy choices, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Non-precise location data
Data collected and processed: IP addresses
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Users’ profiles, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Privacy choices, Device characteristics, Non-precise location data, Device identifiers
Data collected and processed: Device identifiers
Data collected and processed: IP addresses, Browsing and interaction data, Privacy choices, Device characteristics, Device identifiers
Data collected and processed: IP addresses, Privacy choices, Device characteristics
Data collected and processed: IP addresses, Browsing and interaction data, Authentication-derived identifiers, Precise location data, Probabilistic identifiers, Device characteristics, Non-precise location data, Device identifiers