Job Description
Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.
The Business Process Analyst is integral to the success of the Technology & IT Services Management team, and to CAAT’s guiding mission and growth strategy.
Reporting to the Manager of Process Architecture, the Business Process Analyst will be an advocate, facilitator, and advisor to continuously improve the organization in line with company’s mission, vision, values and objectives.
The successful incumbent will use his/her critical thinking and analytical skills to analyze business processes, gather business requirements, manage project progress, and provide user support
We are looking for someone with:
- University degree or equivalent work experience in business process analysis, platform support and reporting
- Three (3) to five (5) years of experience working on Business Process Modeling (BPM), using the industry standards such as BMPN 2.0
- Working knowledge of process modelling techniques and process mapping tools (such as Visio, Navvia, ARIS). Some knowledge of pensions and related policies, as well as Lean Six Sigma methodology would be a plus
- Proficiency in Microsoft Office tools (Word, Excel, Power Point, Visio, SharePoint)
The successful candidate will demonstrate:
- Business process analysis, documentation, and reporting techniques for dashboard and KPI reporting
- Familiarity with BMPN standard
- Excellent oral and written communication skills
- Proficiency in bridging the gap between business and technology, with the ability to present ideas in a clear and logical manner. Ability to work effectively in cross functional, virtual teams
- Strong analytical skills with ability to collect, study and interpret complex data
Once here you will:
- Engage with key stakeholders at various levels to understand business challenges and its related processes and derive business requirements
- Analyze current business processes, workflows, and procedure to identify areas of improvement, standardization, process optimization and automation, in line with company’s mission, vision, values and objectives
- Create process documentation and guidelines, including process diagrams, standard operating procedures, and presentations to stakeholders
- Lead and manage small projects and/or streams within larger portfolio of projects, ranging from process definition, documentation, and functional design review with IT
- Analyze data and document scenarios to frame the problem and present to stakeholders
- Collaborate to develop strategies and roadmaps to identify opportunities for improvement
- Apply Lean process re-engineering methodologies to optimally design and document future state processes
- Provide user support and training as required
Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real! If you meet most of the criteria above, we would love to connect with you.
Our commitment to you as a CAATster:
We’re about growing together and creating impact in a collaborative and caring environment!
- Comprehensive & Holistic Care: Your dedication deserves appreciation! At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.
- Growth Opportunities: Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life! We're expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together!
- A Culture of Collaboration and Fun: We're a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.
- Making a Difference, Together: We're on a mission to secure a better future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts!
But don't just take our word for it! We’ve consistently been recognized as one of Canada's Most Admired Corporate Cultures, as one of Greater Toronto's Top Employers, and one of the Best Places to Work.
Learn more about us by visiting www.caatpension.ca/careers
Diversity, Equity, Inclusion, and Belonging:
Diversity, Equity, Inclusion, and Belonging (DEIB) at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.
CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000for assistance.
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