Job Description
ResponsibilitiesABOUT THE JOB:The aim of Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBSU differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.CLD (Client Lifecycle and Digital) is the global cross-business client management division of Global Business Service Unit (GBSU) for Societe Generale. CLD’s mission is to deliver a state-of-the art digital platform, targeting both our staffs and clients and covering pre-trade, execution, and post-trade activities, and to grow our client knowledge and deliver a seamless experience through the client lifecycle, whilst protecting the Bank.Within CLD, the CLT (Client Lifecycle Transformation) department is an IT team and has primary responsibility for:Build, Maintain and Provide technical support to the core systems that are used by global CLD team, in particular the next generation of KYC toolsInnovate and provide automated solutions to local and global CLD teamCLT achieves this while promoting a collaborative and innovative environment for its IT professionals.What will be your DAY-TO-DAY? As a member of the GBTO/CLD team in charge of Client Digital Tools & Solutions, you will:Follow and adopt Agile methodologies within the teamCollect, identify, and translate business and technical requirements for the project teamLead Agile meetings and ceremonies with the project team and customersFacilitate consensus among stakeholders and manage risks effectivelyAdapt communication for diverse stakeholders, from operational teams to C-level executivesCollaborate closely with the team and key stakeholders to ensure up-to-date documentation and deliver solutions aligned with business needsEstimate development efforts, report on project status, and ensure timely delivery to clientsSupport business systems by collaborating with IT teams, users, and stakeholdersEnsure customer and regulatory deadlines are met while following company policiesTrain users, gather requirements, and validate developments with the Product Owner and stakeholdersAct as a motivated, proactive, and highly contributing member of the project teamAssist with regular communications to stakeholders and sponsorsParticipate in and follow up on regular team meetingsProfile requiredSkills and Qualifications:About You:Strong analytical and problem-solving skillsExcellent verbal and written communicationAbility to interface with clients to document requirements and manage project commitmentsSkilled in coordinating project execution across time zonesDetail-oriented, quick learner, able to work under pressureProactive leader, self-motivated, and results-orientedCreative and innovative mindsetMust Have:Experience in IT projects and Agile methodologiesClient-facing experience with data processing and reportingProficiency in Excel (Power Query), Power BI, or similar tools; experience as a data or business analystExperience with Customer Management solutions (e.g., case management, PEGA workflow)Knowledge of Business Process Management concepts and toolsEducation:Bachelor’s degree in engineering, Computer Science, or a relevant fieldA Plus:Knowledge of SQL, data transformation, reporting, and workflowsExperience in developing web applications and APIsFamiliarity with Python or web development languages (HTML/CSS, JavaScript)Languages: French, EnglishAbility to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.Why join usOUR BENEFITS:WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALECompetitive compensation & benefits offering, including but not limited to:Minimum of 20 Vacation days+ 4personal days Supportive Maternity, paternity, parental and adoption leave policyHealth spending($2,000/year) andpersonal spending($1,000/year)accountswith 75+ eligible reimbursement categories (health, training, electronics etc.)Fully sponsored virtualhealthcare assistanceandEmployee Assistance Programto you and your immediate familyVarious Employee Resource Groups(ERG) to engage withsuch as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.Aculture of continuous developmentby encouraging our employees varioustraining programs(online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)Business insightOUR CULTURE:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)D&I:Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.Our Diversity & Inclusion Vision:• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate• Inclusive culture and workplace that recognizes employees unique needs and utilizes their diverse talents• Engage our community and marketplace, and position the organization to meet the needs of all its clientsFor more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)HYBRID WORK ENVIRONMENT:Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.